Fatherhood Outreach Specialist 3

Georgia Department of Revenue•Lawrenceville, GA

7d•Hybrid

About The Position

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. This position is located in Lawrenceville, GA (Gwinnett County). DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

Requirements

Exceptional critical thinking skills, good judgement and decision-making abilities to monitor and manage a caseload to ensure that child support obligations are met
Ability to use customer service skills to include active listening and negotiation ability
Excellent oral, written, presentation and interpersonal skills
Strong proficiency in the use of Microsoft Office Suite and/or standard
High school diploma/GED and three (3) years of direct job-related experience; or two (2) years of experience at the lower level Fatherhood Outreach Spc 2 (SST101) or position equivalent.

Nice To Haves

Experience working with state, local, or federal government
Work experience involving mentoring and coaching
Ability to work independently
Bachelor’s degree from an accredited college or university and one (1) year of relevant experience (such as human services or legal services case management work experience)
High School diploma or GED and three (3) years relevant experience (such as human services or legal services case management work experience)
Two (2) years’ experience at the lower-level Child Support Services Agent 2 (SST061) or position equivalent

Responsibilities

Establishes child support obligations and ensures that such obligations are met.
Coordinates child support activities with legal, judicial and public organizations and conducts administrative hearings.
Communicates with clients and other constituents via telephone, email correspondence and direct contact to ensure that support obligations are met.
Manages a caseload to ensure that child support obligations are met.
Supervises other case managers or serves as a team leader, as required.
Performs other professional responsibilities as assigned by supervisor