FastLane UAT Associate
About The Position
The FastLane UAT Associate works within Fortress’s Professional Services team and serves as a checkpoint between configuration changes and customer production environments. The associate configures and validates user acceptance testing (UAT) environments on the Fortress Platform, executes structured test cases, and manages Change Advisory Board (CAB) requests to help ensure changes meet quality standards before going live. The position offers cross-functional exposure, with Customer Success driving day-to-day priorities and collaboration across Application Engineering, Professional Services, and Product. Associates may support customer-facing conversations and are expected to communicate test results, risks, and blockers clearly and professionally. The role is intended for an early-career professional seeking hands-on experience in platform configuration, structured testing, change management, and technical documentation while contributing to work involving critical infrastructure protection. This is a 12-month, full-time temporary position with potential conversion to permanent employment for associates who demonstrate strong performance. The position is remote. Compensation is $70,000 per year, depending on experience and qualifications.
Requirements
- 0–1 year of experience in UAT or a related field.
- Basic AI proficiency, including responsible use of approved AI tools when permitted by Fortress policy.
- Strong attention to detail and ability to identify inconsistencies, follow test steps precisely, and clearly document findings.
- Ability to quickly learn new tools, teams, and workflows.
- Experience in, or aptitude for, a customer- or client-facing environment.
- Strong curiosity, work ethic, and desire to learn.
- Ambition, drive, sharp vision, and a great attitude.
- Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related technical or analytical field.
Nice To Haves
- Working experience or strong academic or internship exposure in software testing, QA, configuration, or technical documentation.
- Interest in national security, technology, or critical infrastructure protection.
Responsibilities
- Configure customer UAT environments on the Fortress Platform to mirror their corresponding production environments.
- Carry out requested configuration changes in UAT and validate them before promotion to production.
- Execute defined test cases and document thorough test evidence for each change.
- Create and manage Change Advisory Board (CAB) requests in accordance with change management best practices.
- Track work, defects, and change status in Jira, and maintain technical documentation in Confluence.
- Partner with Customer Success, which drives priorities, and collaborate with Professional Services and Product.
- Support customer-facing conversations when needed.
- Communicate testing results, risks, and blockers clearly and professionally.
- Demonstrate adaptability, initiative, and a growth mindset.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision plans, with employees covered up to 90% and options for dependents and families.
- Company-paid life insurance and short- and long-term disability insurance.
- Employee Assistance Program.
- 401(k) match.
- Flexible Paid Time Off.
- Parental Leave.
- Access to thousands of Learning & Development courses covering topics such as mental health and wellbeing, stress and time management, and technical and business subjects.
- Professional growth opportunities through succession planning, up-skilling, and certifications.
- Tuition and certification reimbursement.
- Employee Referral Programs.
- Company Sponsored Events.
- Competitive pay structure.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
