FAST Service Specialist
About The Position
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The FAST Service Specialist at Opensity Solutions is a client-facing workplace services professional responsible for delivering integrated support across mail, copy, reception, hospitality, and facilities functions. This role ensures smooth daily operations within client office environments by providing high-quality administrative and workplace support services. The position may support multiple client sites within a defined geographic market and requires flexibility, professionalism, and strong customer service skills. FAST Service Specialist will be need to be available to work 7:00a.m to 7:00p.m and travel to Providence RI when needed. This role is classified as non-exempt.
Requirements
- High school diploma or equivalent required.
- 1+ year of experience in customer service, hospitality, workplace services, facilities support, or administrative support roles preferred.
- Basic proficiency with office equipment (printers, copiers, scanners) and familiarity with workplace service systems or ticketing tools is preferred.
- Ability to lift or move up to 40 lbs; ability to push/pull carts up to 75 lbs; ability to stand, walk, bend, kneel, or sit for extended periods.
Nice To Haves
- customer service or workplace services training is a plus
Responsibilities
- Perform mail services including metering, sorting, tracking, and distributing mail and accountable packages according to established schedules.
- Provide copy, print, and scan services accurately based on written instructions and client requests.
- Support reception services by answering incoming calls, routing inquiries appropriately, and greeting visitors in a professional and welcoming manner.
- Deliver hospitality services including conference room setup, cleaning, restocking supplies, and maintaining common areas and kitchens.
- Ensure meeting rooms, kitchens, and shared spaces are clean, stocked, and ready for continuous use.
- Manage inventory and distribution of kitchen and office supplies, including ordering replenishments as needed.
- Support floor coordination activities such as stocking copy rooms, delivering paper and supplies, and performing basic daily maintenance tasks.
- Assist with general facilities support including small office moves, hanging items, cleaning support, and workspace adjustments.
- Communicate with client contacts regarding facility-related issues, equipment concerns, and service needs.
- Maintain high standards of service quality across all workplace service functions.
- Provide flexible coverage across shifts, schedules, and locations to support operational needs, absences, and vacations.
- Support continuous improvement of workplace services by identifying service gaps and escalating issues as needed.
Benefits
- may be eligible for an annual bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
