Fast and Fresh Clerk

Hy-Vee•Wausau, WI

1d•Onsite

About The Position

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This role provides prompt, efficient and friendly customer service. It involves operating a cash register accurately, scanning product, and ensuring the cleanliness of the store, quality and quantity of product, and tending to supply needs in the store and at the pumps. The Fast & Fresh Clerk is accountable and reports to the District Store Director, Store Manager, Assistant Manager of Store Operations, Perishables, and Health Wellness Home; Fast & Fresh Department Manager; and Assistant Fast & Fresh Department Manager. There are no positions that report to this role.

Requirements

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
No education or experience requirements.
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Must be 18+

Nice To Haves

Overnight Shifts

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Operates cash register accurately and scans product, (where applicable) and reports improper cash levels in cash drawer.
Redeems promotional coupons, food stamps, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.
Places merchandise in bags or boxes and gives packages to customers.
Assists with inventory of the department.
Receives and checks in delivered merchandise and places in appropriate storage area.
Fills displays and stocks shelves.
Ensures proper maintenance of lot; shovels sidewalk of snow, spreads ice melt on ice, hoses down lot.
Fills outside towel holders, and replenishes or refreshes window washer fluid.
Removes trash inside and out in a timely manner.
Checks in product, puts product away, and may review invoices.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Cleans registers, restrooms, break room, backroom; sweeps and mops the floor, and tends to supply needs.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Orders merchandise and supplies as needed.
Prices products for customers as necessary.
Performs other job-related duties and special projects as required.