Fast and Fresh Assistant Manager

Hy-Vee, Inc.•New Hope, MN

2d•Onsite

About The Position

Assists the Fast & Fresh Manager in setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Presents the best quality product at a competitive retail price to the customers. This position is frequently exposed to temperature extremes and dampness. There are possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.

Requirements

High School or over one year of related work experience.
Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customer by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, and making note of and passing along customer suggestions or requests.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Acts on issues when the C-Store Manager is absent.
Fills displays and works in the sales area.
Performs departmental duties as needed.
Counts the cash drawers and maintains cash accountability records.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Assists the Fast & Fresh Department Manager with additional work as needed.
Assists with the monthly inventory process.
Attends meetings as required.
Performs other job related duties and special projects as required.
Instructs, assigns, reviews, and plans the work of others.
Maintains standards, coordinates activities.