Fashion Coach

Wal-Mart Stores East•Montgomery, AL

1d•$65,000 - $100,000•Onsite

About The Position

This position is responsible for supervising and developing hourly associates by hiring, training, and mentoring them. The role involves assigning duties, setting clear expectations, providing recognition, and consistently communicating expectations to foster a sense of belonging in the workplace. The Fashion Coach will also recruit and develop qualified associates to meet staffing needs and achieve company growth potential. Additionally, the role requires coordinating and completing job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals, building accountability, measuring progress, and identifying improvement opportunities. The Fashion Coach will lead and develop teams effectively by teaching, training, and actively listening to associates, providing feedback through store tours (Tour-to-Teach), and communicating with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. They will also introduce and lead company change efforts, provide clear expectations and guidance for implementing business solutions, and effectively communicate business objectives to teams. The role models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing customer service initiatives, ensuring customer needs are resolved, developing action plans to correct deficiencies, and providing process improvement leadership. The Fashion Coach ensures compliance with company policies and procedures, supports the company mission, values, and standards of ethics and integrity, and upholds the Open Door Policy. Finally, the role drives the financial performance and sales of the designated store area by reviewing P&L statements, managing budgets and expenses, monitoring merchandise presentation, inventory flow, and operational processes, and developing action plans to mitigate shrink and achieve sales and profit goals.

Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring.
Assigns duties, sets clear expectations, and provides associate recognition.
Promotes a belonging mindset in the workplace and recruits and develops qualified associates.
Coordinates, completes, and oversees job-related activities and assignments.
Develops and maintains relationships with key stakeholders.
Supports plans and initiatives to meet customer and business needs.
Identifies and communicates goals and objectives.
Builds accountability for and measures progress in achieving results.
Identifies and addresses improvement opportunities.
Demonstrates adaptability and promotes continuous learning.
Leads and develops teams effectively by teaching, training, and actively listening to associates.
Tours stores and provides feedback (Tour-to Teach).
Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
Introduces and leads company change efforts.
Provides clear expectations and guidance to implement business solutions.
Communicates business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates.
Manages and supports customer service initiatives (for example, store of the community and community outreach programs).
Ensures customer needs, complaints, and issues are successfully resolved.
Develops and implements action plans to correct deficiencies.
Provides process improvement leadership to ensure a high-quality customer experience.
Ensures compliance with company policies and procedures.
Supports company mission, values, and standards of ethics and integrity.
Drives the financial performance and sales of the designated store area.
Reviews and evaluates P&L (Profit & Loss) statements.
Manages and assists in budgeting, forecasting and controlling expenses.
Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Walmart-paid education benefit program (Live Better U) for full-time and part-time associates, covering high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.