Fashion Advisor

CHANEL•Vancouver, BC

2d•Onsite

About The Position

As a Fashion Advisor, you are the heartbeat of the CHANEL experience. You are a Brand ambassador, embodying warmth, authenticity, and a genuine passion for fashion. Your mission is to exceed client expectations and foster deep, lasting relationships, creating a loyal clientele while ensuring that every interaction is steeped in CHANEL’s spirit of excellence. You will leverage your expertise and personalized approach to provide an unparalleled client experience, reflecting the prestige and timeless allure of the House of CHANEL.

Requirements

Proven background in a luxury retail or high-end customer service environment, with demonstrated success in driving sales and delivering outstanding service.
A natural ability to build strong, personalized relationships with clients, ensuring their needs are met and exceeded.
Excellent communication skills, with the ability to manage multiple tasks seamlessly in a dynamic, fast-paced environment.
Impeccable grooming and a polished, sophisticated image that aligns with the CHANEL brand values.

Responsibilities

Deliver bespoke and tailored client service, aligning with CHANEL's Client Service Values, and ensuring each client feels understood, valued, and cared for.
Consistently exceed client expectations through a refined, personalized approach that creates meaningful connections and drives long-term loyalty.
Optimize the client journey by understanding individual preferences, offering styling advice, and ensuring seamless after-sales service.
Master product knowledge, providing expert guidance to clients and maximizing every sales opportunity with the highest level of professionalism.
Demonstrate a proactive approach to achieving and surpassing both personal and boutique sales goals, aligning with commercial objectives.
Stay attuned to the latest trends, product offerings, and boutique updates, ensuring that all client interactions reflect CHANEL’s commitment to timeless elegance and innovation.
Support the daily operations of the boutique, including back-of-house functions, assisting with alterations, and ensuring products are properly handled.
Collaborate with colleagues and leadership to uphold merchandising standards and optimize the boutique’s visual presentation.
Provide timely and efficient follow-up with clients, maintaining accuracy in data capture and fostering a seamless, elevated service experience.
Uphold the prestige of the CHANEL brand by maintaining impeccable personal presentation and exhibiting refined etiquette at all times.
Embody the sophistication and legacy of CHANEL through every interaction, establishing yourself as a trusted ambassador of the House.

Benefits

Private medical and dental insurance
Long-term disability coverage
Life insurance
Accidental death and dismemberment insurance
Option to add family members to health benefits
Strong company pension plan
Bonus program
Generous vacation days
Sick leave
CSR (volunteering) days
Day off for your birthday
Robust global parental leave policy
24/7 access to Employee Assistance Program (EAP) including counselling, legal support, wellness services, and financial guidance.
Mentorship programs
Learning opportunities
Career advancement opportunities