Farm Technician I – Customer Support

Johnny's Selected Seeds•Albion, ME

1d•Hybrid

About The Position

The Farm Technician I – CC primary position is a role that supports the Research and Production team in growing and maintenance of variety trials, breeding workshops, and seed production crops at the Albion Research facility and surrounding contracted fields during the growing season. During the off-season, this position requires rotating to the Fairfield Contact Center as a Customer Support Specialist. This is a full-time, hourly position, reporting to the Assistant Farm Manager and rotating to the Contact Center in the off season. The start date for this role is approximately August, and the starting wage is $17.51 with the chance of an .80 cent stipend upon transfer to the Contact Center.

Requirements

Minimum of one season as a Seasonal Farm crew member (or equivalent experience), or existing full-time employment in another department at JSS.
Applied knowledge of organic and sustainable farming operations.
Previous participation in basic tractor and tool training.
Participation in training/educational efforts to stay current with job responsibilities.
Participation in specialized production team(s), as needed.
Proficiency with Microsoft Outlook and other basic computer applications.
Thorough understanding of key Johnny's research farm enterprises and systems.
Excellent verbal and written communication skills, attention to detail, dependability, and strong work ethic.
Basic computer and math skills are required.
Excellent organizational and time management skills.
Analytical and creative problem solver.
Ability to thrive in a fast-paced and productive environment.
Hold a valid Maine driver's license.
Ability to operate pallet jacks.
Ability to follow processes and detailed instructions.
Working in a safe and effective manner is required.
Able to maintain a positive work atmosphere by acting and communicating in a positive and professional manner with internal and external customers.
Ability to respect the core values of the company and comply with the company's policies and procedures.
Proven ability to learn difficult information quickly.
Ability to handle 50+ calls per day.

Responsibilities

Planting, irrigation, weed control, pest management, crop maintenance, harvest, seed cleaning, and other special projects and duties as assigned.
Communicate feedback to your supervisor about production needs.
Participate in mandatory morning meetings.
Maintain high expectations for safe equipment operation and facility maintenance.
Cleaning fields, equipment, and facilities before transitioning to the Contact Center.
Providing professional and high-quality customer service with a focus on guiding commercial farmers and home gardeners.
Finding the right solutions to customers' needs.
Deliver a superior experience to our customers and strive for one-call resolution.
Provide accurate and timely responses to our customers through multiple channels.
Support customers to resolve problems including order status questions, and other concerns and issues.