Farm Products Sales Coordinator

Shelburne Farms•Shelburne, VT

11d•$52,000 - $57,000•Onsite

About The Position

This position supports a healthy local food system and advances the Farm’s mission to inspire and cultivate learning for a sustainable future by providing excellent cheddar cheeses, maple syrup and other farm products to customers who become an engaged part of our community and landscape through this interaction.

Requirements

Outstanding and proven customer service skills.
Strong computer skills including facility with Excel, order management systems, and website back ends.
Excellent written communication skills
Independent and self-reliant, with a ‘continuous improvement’ mindset.
Strong attention to detail, as well as ability to optimize the integration of systems.
Support a continuous effort to build and sustain a diverse and welcoming working and learning environment for all program participants, guests, and staff.

Nice To Haves

Working knowledge of Orderbot and CV3 preferred.
Some facility with HTML editing are beneficial.

Responsibilities

Maintain and grow our positive Mail Order customer relationships.
Primary point of contact for our Mail Order customers throughout the year. Will manage orders from beginning (by phone or on-line) to end (delivered to shipping), as well as any follow-up needed for customer support.
Support to Cheese Sales Manager and the expanded Holiday Mail Order Team for systems, staffing, training, and problem solving for the peak holiday season. This includes writing/maintaining detailed instruction manuals.
Support the Cheese Sales Manager develop and maintain close working relationships with our wholesale and distributor customers and ensure easy and speedy ordering and fulfillment for them.
Primary responsibility for maintaining the functionality and currency of our two software systems: Orderbot (inventory and order management software) and CV3 (on-line Mail Order store website), including product content.
Primary interface with accounting, IT, and development for customer transactions and integrated financial and technology functions.
Daily importing web orders and taking phone orders.
Migrating orders through complete order processing system
Making trade-offs to optimize shipping choices for each order including customer expectations, product quality, and cost.
Fill in for Cheese Sales Manager during absences to ensure Wholesale and Distributor customers are taken care of.
Support the Cheese Sales Manager with timely invoicing, and monitoring/collection of accounts receivable.
Support marketing and sales initiatives undertaken by the department
Focal Point for web-site and inventory/order management system trouble-shooting and primary interface to our software suppliers for tech support and new feature development.
Key customer support problem solver for failed orders, customer web-site difficulties, and credit card issues.
Keep Orderbot database , CV3 database, and accounting dept. current with our latest products, costs, and prices.
Manage weekly tracking and invoice reconciliation of FedEx shipments/charges. Data analysis of shipper performance metrics.
Awareness of inventory levels of books and printed materials in deep storage that are used by Mail Order.
Manage recurring orders (cheese club, etc.)
Support staff data requests.
Contribute to catalog development and product planning activities.
Reconcile daily payments.
Support internal farm transfers and staff shipping requests.
Daily check-in and pick-up from WC for shared orders/deliveries being sent M.O.