Farm Host

Auberge Collection•Town of Gardiner, NY

2d•Onsite

About The Position

Join our team as a Farm Host where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.

Requirements

1 year in a similar role
Strong interpersonal and communication skills
Ability to handle multiple tasks efficiently
Familiarity with hotel management systems and basic computer skill

Responsibilities

Prepare guest documentation including itineraries, welcome letters, and waivers to facilitate smooth check-in/out processes
Answer and direct phone calls according to company protocols
Document guest preferences in the Opera system and communicate them to relevant departments
Guide guests around the property and arrange on-site transportation when needed
Address guest complaints promptly and professionally
Process billing accurately following Front Desk procedures
Document irregularities in the departmental logbook and alert management as appropriate
Serve as a property ambassador by providing information about reservations, amenities, local attractions, spa services, and dining options
Maintain an organized Front Desk area with all necessary materials readily available
Develop comprehensive knowledge of Wildflower Farms facilities to effectively promote services to guests
Build collaborative relationships within the Front Office and understand the operations of all hotel departments