Farm Host (Guest Services Agent)

Auberge Collection•Town of Gardiner, NY

9d•Onsite

About The Position

Embark on a dynamic role as a Farm Host (Guest Service Agent), where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.

Requirements

Minimum one year of experience in a hotel, resort, or private club environment
Professional demeanor and appearance with strong teamwork abilities in fast-paced settings
Flexibility to work varied schedules including weekends and holidays
Strong English communication skills (both verbal and written) with the ability to interact patiently and diplomatically with guests
Capacity to perform effectively under pressure during busy periods

Responsibilities

Champion of Auberge Culture and values
Prepare guest documentation including itineraries, welcome letters, and waivers to facilitate smooth check-in/out processes
Answer and direct phone calls according to company protocols
Document guest preferences in the Opera system and communicate them to relevant departments
Guide guests around the property and arrange on-site transportation when needed
Address guest complaints promptly and professionally
Process billing accurately following Front Desk procedures
Document irregularities in the departmental logbook and alert management as appropriate
Serve as a property ambassador by providing information about reservations, amenities, local attractions, spa services, and dining options
Maintain an organized Front Desk area with all necessary materials readily available
Develop comprehensive knowledge of Wildflower Farms facilities to effectively promote services to guests
Build collaborative relationships within the Front Office and understand the operations of all hotel departments