Far East Marketing Casino Host

Fontainebleau Las Vegas • Las Vegas, NV

2d • $55,000 - $75,000 • Onsite

About The Position

The Casino Host is responsible for providing exceptional guest service to valued casino players. This position focuses on building and maintaining relationships with guests to encourage repeat visits and increase customer loyalty. The Casino Host will ensure that guests feel welcomed and appreciated by anticipating their needs and delivering a superior casino experience.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent
• One (1) year of experience in player development, casino marketing, guest service or a similar role within the casino or hospitality industry
• Bilingual in Chinese (Mandarin and/or Cantonese), Vietnamese, or other languages required; ability to communicate effectively with diverse groups in both written and spoken formats.
• Knowledge of casino marketing strategies and player segmentation
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle guest complaints professionally
• Strong organizational skills and attention to detail
• Proven ability to build and maintain relationships with high-value players
• Basic understanding of casino operations and player tracking systems is preferred
• Analytical mindset with the ability to use data to drive decision-making
• Must have excellent communication skills, planning skills, judgment, high moral integrity, and a strong work ethic
• Must conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures
• Excellent relationship-building and customer service skills
• Ability to clearly present information through the spoken or written word; speak with customers or employees, listen effectively
• Ability to demonstrate a high level of service delivery; to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs
• Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations with sincerity
• Must present a professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image
• Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience
• Strong financial management skills, including experience with budgeting, forecasting, and financial analysis
• Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed
• Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
• Ability to work in a fast-paced, busy, and somewhat stressful environment
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
• The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Nice To Haves

• Cross-cultural experience preferred

Responsibilities

• Greet and welcome guests on the casino floor, providing assistance with accommodations, dining, and entertainment
• Monitor guest activity, preferences, and play levels to identify potential VIP players
• Assist in resolving guest issues or complaints in a timely and professional manner
• Issue complimentary items (comps) based on established guidelines and guest play levels
• Participate in events and promotions to engage and retain casino patrons
• Record and update player interactions in the casino's management system
• Maintain a visible presence on the casino floor to assist with guest inquiries and needs
• Communicate with other departments to ensure seamless guest experiences
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED