Host - Casino

Casino and•East Saint Louis, IL

About The Position

The Casino Host directly represents the DraftKings at Casino Queen on the floor with players; responsible for establishing and maintaining relationships with guests and promoting the gaming experience; being responsive to guests needs in a timely, friendly and efficient manner.

Requirements

Bachelor’s degree (B.A.) from four-year college or university; or minimum of three (3) years customer service experience and/or training; or equivalent combination of education and experience.
Must have a minimum of one (1) year Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games.
Proficient in MS Office Products(Word, Excel, and Outlook)
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be able to maintain confidentiality and a high level of professionalism at all times.
Must have the ability to write reports and business correspondence.
Must possess excellent oral and written communication skills.
Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
Ability to work flexible schedules, to include nights, weekends and holidays

Nice To Haves

One (1) year of hosting experience with adequate customer following preferred.

Responsibilities

Develop and nurture working relationships with players to provide a high level of customer service
Build and maintain player loyalty through frequent communication
Must make sound judgment and daily decisions regarding players accommodations, amenities, and service requests
Ensure player satisfaction by collaborating and coordinating with other team members on methods of promoting the gaming experience to target players
Ensure the confidentiality and security of player information, player accounts, and Company proprietary information.
Coordinate and represent the Company at external functions and special events as directed
Act as guest service liaison, handle guest opportunities, and resolve situations as necessary
Strive to exceed guest expectations by delivering outstanding customer service
Accept Credit Applications from patrons to be processed in the Cage & Credit Department
Ensure all departmental documents are accurate, legible and complete
Manage guest database and build reports as needed
Learn and implement all rules, laws, regulations, and policies pertaining to the Player Development department
Learn and implement all rules, laws, regulations, and Internal Controls for the company