Host - Casino

Casino andEast Saint Louis, IL
6h

About The Position

The Casino Host directly represents the DraftKings at Casino Queen on the floor with players; responsible for establishing and maintaining relationships with guests and promoting the gaming experience; being responsive to guests needs in a timely, friendly and efficient manner.

Requirements

  • Bachelor’s degree (B.A.) from four-year college or university; or minimum of three (3) years customer service experience and/or training; or equivalent combination of education and experience.
  • Must have a minimum of one (1) year Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games.
  • Proficient in MS Office Products(Word, Excel, and Outlook)
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Must be able to maintain confidentiality and a high level of professionalism at all times.
  • Must have the ability to write reports and business correspondence.
  • Must possess excellent oral and written communication skills.
  • Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
  • Ability to work flexible schedules, to include nights, weekends and holidays

Nice To Haves

  • One (1) year of hosting experience with adequate customer following preferred.

Responsibilities

  • Develop and nurture working relationships with players to provide a high level of customer service
  • Build and maintain player loyalty through frequent communication
  • Must make sound judgment and daily decisions regarding players accommodations, amenities, and service requests
  • Ensure player satisfaction by collaborating and coordinating with other team members on methods of promoting the gaming experience to target players
  • Ensure the confidentiality and security of player information, player accounts, and Company proprietary information.
  • Coordinate and represent the Company at external functions and special events as directed
  • Act as guest service liaison, handle guest opportunities, and resolve situations as necessary
  • Strive to exceed guest expectations by delivering outstanding customer service
  • Accept Credit Applications from patrons to be processed in the Cage & Credit Department
  • Ensure all departmental documents are accurate, legible and complete
  • Manage guest database and build reports as needed
  • Learn and implement all rules, laws, regulations, and policies pertaining to the Player Development department
  • Learn and implement all rules, laws, regulations, and Internal Controls for the company

Benefits

  • Competitive Salary with annual performance reviews
  • Comprehensive health coverage plan that includes medical, dental, and vision
  • 401(K)/ Company Match
  • Access Perks and Childcare discounts
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