Casino Host

DESIMONE GAMING INC•Henderson, NV

3d•Onsite

About The Position

The Casino Host is primarily responsible for providing complimentary service to any player, develop a working relationship and good rapport with gamblers. In addition, keeping first-time customers under watch and serving them satisfactorily to ensure these players come again, reporting his/her activities and experiences on the gaming floor to the marketing manager, managing database of clients. Ensure customer retention with regard to MIA customers. The casino host is expected to be highly courteous with sales orientation and possess excellent interpersonal skills. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. Market the service of the casino to existing and prospective players. Inform the players on new games and program, and events of the casino. Cater for the needs of the players while they are within the casino. Send e-mails or place calls to players to promote the upcoming events to the casino Oversee the promotion and progress of the loyalty programs. Determine the level of comps to be given to any particular players. Ensure players are satisfied with the services provided by the casino. Listen to complaints and concerns of clients and get them resolved without delay. Book Hotel & Restaurant reservations for the casino’s valued customers. Coordinate all special events organized by the casino towards attracting new clients. Draft and distribute periodic or daily reports to the casino management. Performs other job-related duties as assigned.

Requirements

Slot Gaming experience
Minimum of 1 year work-related experience
Ability to maintain confidential files and information
Excellent customer service skills
Have interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Work varied shifts, including weekends and holidays
Ability to type 35 wpm
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Marketing or Hospitality degree or equivalent experience
Ability to communicate effectively in English, in both written and oral forms

Nice To Haves

Previous experience working in a similar setting
Previous experience with Aristocrat Oasis & Loyalty

Responsibilities

Provide complimentary service to any player
Develop a working relationship and good rapport with gamblers
Keep first-time customers under watch and serving them satisfactorily to ensure these players come again
Report activities and experiences on the gaming floor to the marketing manager
Manage database of clients
Ensure customer retention with regard to MIA customers
Market the service of the casino to existing and prospective players
Inform the players on new games and program, and events of the casino
Cater for the needs of the players while they are within the casino
Send e-mails or place calls to players to promote the upcoming events to the casino
Oversee the promotion and progress of the loyalty programs
Determine the level of comps to be given to any particular players
Ensure players are satisfied with the services provided by the casino
Listen to complaints and concerns of clients and get them resolved without delay
Book Hotel & Restaurant reservations for the casino’s valued customers
Coordinate all special events organized by the casino towards attracting new clients
Draft and distribute periodic or daily reports to the casino management
Performs other job-related duties as assigned