[ATL] Fan Space Community Manager

hello82•Atlanta, GA

12d•$20 - $22•Onsite

About The Position

This position will work with Atlanta's Operational Supervisor to generate traffic through new and exclusive events, and oversee the local fan space team on the floor to uphold and maintain business expectations and standards. This is a full-time position after a trial period, and weekend work is expected.

Requirements

High school diploma or equivalent; higher education preferred.
Must be local to Atlanta, GA.
Proficiency in Excel and/or Google Sheets.
Genuine interest in K-pop music and content.
2-3 years of managerial experience in a fast-paced retail environment.
2-3 years of retail experience.
Excellent communication skills with the ability to think quickly and creatively, using both data and intuition to make decisions.
Proven ability to lead a team of 8+ and work closely with project managers to create a welcoming and engaging environment for K-pop fans nationwide.
Experience with Shopify or similar POS system.

Nice To Haves

Proficiency in Korean language is preferred but not required.

Responsibilities

Lead daily Fan Space floor operations to drive customer volume, loyalty, and retention.
Develop new and exclusive event ideas to generate traffic into local space.
Lead, manage, and coach a team of 10+ employees.
Work directly with Operations Management to accomplish quarterly goals and uphold brand standards.
Track and merchandise inventory using a variety of data and organizational methods.
Track and report daily activity within the space.
Communicate efficiently with Operations Management and Partner Location Management to meet dynamic deadlines.
Stay up to date with local K-pop happenings to enhance Atlanta's K-pop community.
Build and nurture relationships while maintaining positive rapport with the local K-pop community.