Fan Experience Associate

RelentlessBeats LLC•Phoenix, AZ

6d•Onsite

About The Position

About Relentless Beats Born from the desire of founder Thomas Turner to bring underground music to Arizona, Relentless Beats has climbed the ranks to be recognized as one of the Southwest's most prolific independent promoters. From club shows to music festivals, Relentless Beats now produces over 400 events a year, featuring close to 500 unique artists in states that include Arizona, New Mexico, Hawaii, and Texas. Marquee events include Goldrush Music Festival, PHXLIGHTS, Body Language, DUSK, Decadence AZ, and several concert series featuring some of the globe's biggest acts.

Requirements

Must be at least 21+ years old
Have at least 2 years of experience in customer service, retail, or another industry role
Strong communication and interpersonal skills
Proficiency with computers and point-of-sale systems (as trained)
Willingness to work a flexible schedule including nights, weekends and occasional holidays

Nice To Haves

Experience with Wrstbnd ticketing platform is a plus
Experience with Tixr Platform and POS is a plus

Responsibilities

Assist with upset customers (unless matter must be escalated to manager)
Work closely with manager of team to ensure all job duties are fulfilled correctly and efficiently throughout the duration of the event
Maintain understanding of the festival map and layout
Assist guests with directions, lost and found, upgrades, and other tasks as assigned
Assist with beginning-of-shift set-up
Upsell customers to higher ticket types using knowledge of each type available
Assist with end-of-night breakdown as needed
Maintain a clean and organized work environment
Provide friendly and efficient customer service to fans
Set a positive example for the team, providing leadership and support when necessary
Other tasks as assigned