Join us for our Fan Experience Hiring Event!

Intuit Dome•Inglewood, CA

7d•Onsite

About The Position

Join the Intuit Dome Fan Experience team for the 2026–2027 NBA season! We’re hiring enthusiastic, fan forward team members for two exciting roles: Fan Experience Arena Hosts and Fan Experience Tech Hosts. These are part-time roles based in Inglewood, CA and are not eligible for benefits. Due to the nature of this industry, the candidate must be available to work a flexible schedule including weeknights, weekends, and holidays to cover high profile concerts, NBA games, and special events. Arena Hosts and Tech Hosts must be available to work at least 70% of scheduled events per month.

Requirements

Previous experience in customer service or hospitality.
Demonstrate professionalism, poise and strong interpersonal skills.
Comfort in dealing with and/or encountering VIPs and celebrities professionally.
Have a welcoming, positive, and energetic attitude.
Able to multitask in a fast-paced environment.
Advanced technical troubleshooting skills for guest-facing tools and platforms (e.g., mobile ticketing, app navigation).
Ability to follow standard operating procedures (SOPs) and adapt quickly to real-time updates or changes in event flow.
Comfort using digital reference tools and participating in scenario-based training to prepare for a variety of fan interactions.
Must be at least 18 years of age.
High school diploma or equivalent required.

Responsibilities

Consistently contribute to the world class fan experience at Intuit Dome that welcomes every fan and demonstrates our service culture commitments.
Assist fans with wayfinding and other informational needs - exhibit an extensive knowledge of the venue layouts, seating sections, access control, key venue attractions, key venue personnel identities, emergency activity procedures.
Create memorable moments by proactively identifying opportunities to surprise and delight fans.
Use a confident, educational style of communication to explain the venue's policies, programs, and technology while responding thoughtfully to fan’s questions and concerns.
Become an expert on Intuit Dome's fan-facing technology and help guests confidently navigate mobile ticketing, facial authentication, the Intuit Dome app, self-service features, and other digital experiences throughout their visit.
Deliver exceptional guest service by proactively engaging with fans, answering questions, and resolving issues to ensure a seamless event-day experience.
Execute onboarding and training protocols as outlined in team SOPs and digital reference tools, maintaining consistency in service delivery.
Stay informed on updates to the Intuit Dome app and staff technologies to assist guests with new features and troubleshoot common issues.