FAMLI Integrity & Analytics Product Manager

State of Colorado•Denver, CO

1d•Hybrid

About The Position

FAMLI's mission is to improve Colorado residents' quality of life with a well-designed, reliable, easy-to-use paid family insurance program. FAMLI believes building a functional but passive portal for benefits is not enough. FAMLI's goal is to make its services more accessible and meet benefit claimants when and where they need them during a vulnerable time of their lives. FAMLI’s ambitious plans include anticipating and responding to claimants' needs at the time of the incident that necessitates benefit. For example, an eligible CO resident who may have injured her/himself should get a claim started and processed before they leave the office of the physicians attending to their needs. In order to reach that level of service, FAMLI will need experienced and visionary leaders to guide the technology build accordingly. The position is a hybrid model as it combines supervisory, management, and value stream responsibilities under one umbrella. The position will lead work prioritization efforts for the data and analytics platforms. The position will write SOWs, analyze vendor submissions, and build operational organization and processes. The position will oversee processes to constantly seek out opportunities to automate business processes and work with vendors to plan and implement the work. This position will develop the data and analytics vision strategy and roadmap. Will create and run brainstorming sessions with various stakeholders to gather and analyze ideas to improve customer success. Once backlogs of ideas are prioritized, the position will work with product managers of MyFAMLI+Employer, MyFAMLI+ and Platform for implementation of the stories. The position will also own the generation of reports and address any business reporting needs by FAMLI leadership. Serve as a first level supervisor over direct reports and functional areas for the Innovation, Technology and Risk Management I&A unit. Participate in the selection/hiring process, assign/delegate work, monitor workflow, and direct all aspects of performance management. Promote a continuous learning work environment. Create a positive, supportive work environment that facilitates achieving or exceeding desired performance outcomes. Adhere to departmental vision, mission, objectives and goals as established by leadership. Ensure direct reports adhere to the same. The division’s mission will guide every aspect of the product strategy. Management relies on position to direct the transformation of the FAMLI’s data and analytics vision and strategic road maps into a cohesive tactical set of features. Select and sequence priorities and roadmap for the I&A and pertaining value streams. Ensure product design and priorities align with the product vision and objectives for FAMLI strategic and program goals. Play a key role in resolving high-impact field issues. Resolve related issues the system design did not anticipate. Manage projects across FAMLI teams to deliver quality service and products that meet the needs of FAMLI users and provide quality customer service experiences. Serve as the ultimate decision maker for value streams (delivery of services or products to customers). Responsible for value stream outcomes, successes and failures. Participate in the budgetary, strategic and annual planning processes for I&A activities. Justify and manage budget, control costs and identify cost saving measures and any financial constraints. Serve as the department’s official liaison with all data & analytics vendors. Review and work with leadership to negotiate contracts at a high level, to include SOW (scope of work) requirements and SLAs. Manage relationships with key vendors, including monitoring performance and addressing any issues that arise. Escalate issues to leadership as needed. On behalf of management, monitor/evaluate vendors’ performance; ensure deliverables are timely, and achieve the level of quality as stipulated in SLA. Communicate and document vendor accomplishments and/or concerns with Innovation, Technology and Risk Management leaders. Collaborates/consults with vendors; leadership; development & cross-functional teams. Evaluate capacity against upcoming work and make recommendations to leadership on how to close any capacity gaps. Review and approve implementation plans for programmatic and technological compliance requirements.

Requirements

Nine (9) years of relevant experience in an occupation related to the work assigned to this position such as : Managing and delivering all aspects of a large, data analytics project including contracting, project controls, quality, risk, maintenance and operations planning, and change management.
Planning, organizing, and managing the value delivery of complex data systems development efforts within a larger program context.
Agile Product Management Experience: Demonstrated practical experience in an agile setting, with the ability to define product vision, manage backlogs, and prioritize tactical features.
Data Analytics and Fraud Prevention Expertise: Proven ability to utilize big data sets to validate assumptions, improve user experience, and detect/mitigate fraud, waste, and abuse.
Strategic Financial and Budget Management: Knowledge of tools, preferably Snowflake, and techniques to establish, monitor, and justify budgets, including identifying cost-saving measures within a state government context.
Vendor and Stakeholder Management: Experience negotiating high-level contracts (SOWs and SLAs) and resolving complex, competing interests between vendors, leadership, and cross-functional teams.
Leadership in Ambiguous Environments: A track record of driving strategic and operational change while maintaining high performance standards in fast-paced, high-pressure environments.
Leading Change: Ability to drive strategic and operational changes to meet or exceed unit, division and departmental goals.
Leading People: Motivate, develop and direct unit/team members, and create a positive and supportive work environment that facilitates performance outcomes necessary to achieve departmental mission, vision and goals.
Delegation: Engage employees by assigning appropriate level of authority to act on manager’s behalf, accompanied with responsibility and accountability. Delegate tasks to the most appropriate employee. Clearly communicate outcomes, deadlines and expectations; provide necessary resources. Create open channels of communication to ensure timely access to managers and provide constructive feedback.
Innovation: Create a work environment that encourages creative thinking and innovation. Explore new ideas, methodologies, different positions, and alternatives to reach outcomes. Assess, manage and take calculated risks to achieve goals. Suggest alternative ways to view or define problems; is not constrained by conventional thinking and established approaches. An independent thinker who is passionate about product development. Continuously seek out opportunities to obtain relevant user and usage data from CDLE and State-wide systems and work with big data to validate assumptions and provide better user experience for users.
Financial Analysis: Knowledge of and ability to read, interpret, and draw accurate conclusions from financial and numerical material.
Budget Management: Knowledge of and ability to utilize the tools, techniques, and procedures needed to establish and monitor budgets.
Analytical Thinking: Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.
Judgment and Decision Making: A capacity to work in ambiguous circumstances and make one's own decisions based on the relative costs and benefits of potential actions. Must be comfortable making quick decisions and course correct developmental outputs to ensure optimal market fit of the deliverables.
Agile Methodologies: Familiarity with agile methodologies and practical experience in an agile setting.
Collaboration: Ability to work effectively and build coalitions with key stakeholders, speak and write authoritatively and compellingly, resolve communication problems, and negotiate and manage competing interests. Ability to work well with constituents regardless of position and authority, contribute to governing boards and committees, and adhere to clear lines of responsibility and accountability.
Communication: Ability to communicate effectively with colleagues in different units, vendors, and with external stakeholders to ensure they are informed and engaged as projects move forward.
Complex Problem Solving: Identify complex problems and review related information to develop and evaluate options, consider alternative solutions, distinguish between relevant and irrelevant information, and use sound reasoning to arrive at decisions. Approach work with a solutions orientation. Manage competing interests of stakeholders.
Driving Results: Ability to meet organizational goals and customer expectations. Ability to work and perform while operating within strict time constraints and competing priorities.

Responsibilities

Supervisory responsibilities
Lead and organize regular data analysis and discovery sessions with various stakeholders
Participate in strategic and annual planning processes
Assume budgetary duties
Act as product manager for all Integrity & Analytics (I&A) systems
Serve as the ultimate decision maker for value streams (delivery of services or products to customers) relevant to I&A activities
Lead work prioritization efforts for the data and analytics platforms
Write SOWs, analyze vendor submissions, and build operational organization and processes
Oversee processes to constantly seek out opportunities to automate business processes and work with vendors to plan and implement the work
Develop the data and analytics vision strategy and roadmap
Create and run brainstorming sessions with various stakeholders to gather and analyze ideas to improve customer success
Work with product managers of MyFAMLI+Employer, MyFAMLI+ and Platform for implementation of the stories
Own the generation of reports and address any business reporting needs by FAMLI leadership
Serve as a first level supervisor over direct reports and functional areas for the Innovation, Technology and Risk Management I&A unit
Participate in the selection/hiring process, assign/delegate work, monitor workflow, and direct all aspects of performance management
Promote a continuous learning work environment
Create a positive, supportive work environment that facilitates achieving or exceeding desired performance outcomes
Adhere to departmental vision, mission, objectives and goals as established by leadership
Ensure direct reports adhere to the same
Select and sequence priorities and roadmap for the I&A and pertaining value streams
Ensure product design and priorities align with the product vision and objectives for FAMLI strategic and program goals
Play a key role in resolving high-impact field issues
Resolve related issues the system design did not anticipate
Manage projects across FAMLI teams to deliver quality service and products that meet the needs of FAMLI users and provide quality customer service experiences
Responsible for value stream outcomes, successes and failures
Participate in the budgetary, strategic and annual planning processes for I&A activities
Justify and manage budget, control costs and identify cost saving measures and any financial constraints
Serve as the department’s official liaison with all data & analytics vendors
Review and work with leadership to negotiate contracts at a high level, to include SOW (scope of work) requirements and SLAs
Manage relationships with key vendors, including monitoring performance and addressing any issues that arise
Escalate issues to leadership as needed
On behalf of management, monitor/evaluate vendors’ performance; ensure deliverables are timely, and achieve the level of quality as stipulated in SLA
Communicate and document vendor accomplishments and/or concerns with Innovation, Technology and Risk Management leaders
Collaborates/consults with vendors; leadership; development & cross-functional teams
Evaluate capacity against upcoming work and make recommendations to leadership on how to close any capacity gaps
Review and approve implementation plans for programmatic and technological compliance requirements

Benefits

PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
MotivateMe employee wellness program
Excellent work-life programs, such as flexible schedules, training and more
Access to participate in employer-supported employee affinity spaces
RTD EcoPass Commuter Program
Public Service Loan Forgiveness Program