Family Wellness Fitness Associate
About The Position
The Family Wellness Fitness Associate engages and inspires members by providing a high level of service in the Wellness Center (strength & cardio exercise area). Promotes wellness and member engagement in accordance with policies and procedures. This job is located at the at the Family Wellness facility at 2700 46th Ave. SE in Mandan. Warmly and enthusiastically greets Wellness Center users by name with eye contact and a smile. Schedules and conducts Wellness Center orientation appointments with members. Responds promptly and courteously to all member inquiries. Anticipates member needs and proactively approaches them. Understands and is able to professionally conduct user interviews, guiding new members to the appropriate support programs and services. Maintains current knowledge of all fitness equipment in the Wellness Center including use, maintenance and how to instruct on all Strength and Cardio equipment. Maintains cleanliness throughout the Wellness Center by performing light cleaning duties, including lifting weight plates to put them away. Keeps towels and wipes stocked. Reports equipment/facility problems immediately. Takes a proactive role in problem solving issues regarding members by enforcing all rules and guidelines. Applies all policies dealing with member services and facility safety/emergency response.
Requirements
- Displays the values of caring, honesty, respect and responsibility.
- Adequate knowledge of strength and cardio equipment including proper use, benefits, cautions and maintenance.
- Ability to work independently.
- Excellent interpersonal and problem solving skills.
Nice To Haves
- Knowledge of and experience with fitness preferred.
- Previous customer service or related experience preferred.
Responsibilities
- Greets Wellness Center users by name with eye contact and a smile.
- Schedules and conducts Wellness Center orientation appointments with members.
- Responds promptly and courteously to all member inquiries.
- Anticipates member needs and proactively approaches them.
- Conducts user interviews, guiding new members to appropriate support programs and services.
- Maintains current knowledge of all fitness equipment including use, maintenance, and instruction.
- Maintains cleanliness throughout the Wellness Center by performing light cleaning duties.
- Keeps towels and wipes stocked.
- Reports equipment/facility problems immediately.
- Takes a proactive role in problem solving issues regarding members by enforcing all rules and guidelines.
- Applies all policies dealing with member services and facility safety/emergency response.
Benefits
- FREE YMCA & Family Wellness Membership for all staff members!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
