Family Visitation Case Aide

Childrens Services Of Roxbury•Boston, MA

5h•$0 - $22•Onsite

About The Position

Children’s Services of Roxbury’s Family Visitation Program provides a safe and professional location for visits for families in the Greater Boston area. The supervised or un-supervised visits between the children and their primary visiting parent, such as a parent living outside of their home, are conducted based on the parameters designated by the court order. Trained staff supervise each visit and remain neutral while facilitating the visitation.

Requirements

High School Diploma required
Strong verbal and written skills
The ability to work in strict confidence is essential
Ability to pay precise attention to detail
Must be a highly organized professional, capable of handling complex situations
Team player with the ability to work alone
Ability to work in a fast-paced environment
Must possess a positive and collaborative working-style
Must have strong communication skills, be self-motivated, able to multi-task and focused on relationship management

Nice To Haves

Bachelor's degree preferred
Bilingual capacity a plus
Experience in Domestic Violence and family work a plus

Responsibilities

Understand and implement the rules, policies, and regulations of the Visitation Program as defined in the service agreement and DPH contract
Conduct virtual and/or in person orientations for new participants receiving supervised visitation services
Escort Child from the Full-Time Caregiver to the Primary Visiting Party for visits to occur (in person visits), check in with parties prior to virtual visitation session
Review assigned cases prior to visit by reading the case file
Share safety concerns with the Program Manager, Shift Leader, and Security Guard
Observe supervised visits closely and record behaviorally based documentation
Intervene appropriately during visits when necessary
Provide Family Visitation Participants with resources when needed
Maintain professional conduct during shift
Keep professional boundaries with the Visitation Program Participants
Maintain strict confidentiality for each case
Timely submittal of required paperwork
Attend all mandatory trainings and meetings
Report to the Program Manager or Director immediately and privately to report concerns that may need to be reported to DCF or BPD
Keep open communication with Program Manager and Program Director
Work as a team player and assist in observing and documenting cases when other staff are absent
Return phone calls and e-mails in a timely manner
Communicate with Program Participants regarding fees owed, general updates, and concerns, in the form of case management
Treat all parties with dignity and respect and remain multi-partial