Family Visitation Case Aide

Childrens Services Of Roxbury•Boston, MA

About The Position

At Children’s Services of Roxbury, we’re not just offering a job, we’re offering a chance to be part of something bigger. Our mission is to bring peace of mind to children and families across Massachusetts. We foster a culture of trust, humility, and respect, where every team member is valued and supported. If you’re looking to make a real impact and grow with a team that strives to create a brighter future for children and families across Massachusetts, this role is for you. Program Overview: Children’s Services of Roxbury’s Family Visitation Program provides a safe and professional location for visits for families in the Greater Boston area. The supervised or un-supervised visits between the children and their primary visiting parent, such as a parent living outside of their home, are conducted based on the parameters designated by the court order. Trained staff supervise each visit and remain neutral while facilitating the visitation. Position Summary: The Case Aide is responsible for ensuring that scheduled visits between the Child(ren) and the Primary Visiting Party are safe and appropriate. The Case Aide is responsible for ensuring that observation reports are written during the visits and any other necessary documentation is completed for review prior to the shift ending. The incumbent in this position will be a Mandated Reporter. It is imperative that confidentiality is maintained. In addition, the Case Aide is responsible for conducting child orientations and anything else that is program related in the time during the shift. This position is part time, Thursday 5:00 pm to 9:00 pm and Sunday 10:00 am to 6:00 pm.

Requirements

High School Diploma required; Bachelor's degree preferred
Strong verbal and written skills
The ability to work in strict confidence is essential
Ability to pay precise attention to detail
Must be a highly organized professional, capable of handling complex situations
Team player with the ability to work alone
Ability to work in a fast-paced environment
Must possess a positive and collaborative working-style
Must have strong communication skills, be self-motivated, able to multi-task and focused on relationship management

Nice To Haves

Bilingual capacity a plus
Experience in Domestic Violence and family work a plus

Responsibilities

Understand and implement the rules, policies, and regulations of the Visitation Program as defined in the service agreement and DPH contract
Conduct virtual and/or in person orientations for new participants receiving supervised visitation services
Escort Child from the Full-Time Caregiver to the Primary Visiting Party for visits to occur (in person visits), check in with parties prior to virtual visitation session
Review assigned cases prior to visit by reading the case file
Share safety concerns with the Program Manager, Shift Leader, and Security Guard
Observe supervised visits closely and record behaviorally based documentation
Intervene appropriately during visits when necessary
Provide Family Visitation Participants with resources when needed
Maintain professional conduct during shift
Keep professional boundaries with the Visitation Program Participants
Maintain strict confidentiality for each case
Timely submittal of required paperwork
Attend all mandatory trainings and meetings
Report to the Program Manager or Director immediately and privately to report concerns that may need to be reported to DCF or BPD
Keep open communication with Program Manager and Program Director
Work as a team player and assist in observing and documenting cases when other staff are absent
Return phone calls and e-mails in a timely manner
Communicate with Program Participants regarding fees owed, general updates, and concerns, in the form of case management
Treat all parties with dignity and respect and remain multi-partial