Family Support Worker (Transportation/Visitation Monitor)

National Youth Advocate Program•Jacksonville, FL

2d•Onsite

About The Position

The Family Support Worker is responsible for assisting in the overall management of the programmatic, administrative, and operational systems related to the provision of care and services. This role involves providing regular and timely reports regarding operations, services, and finances, establishing a respectful and supportive workplace environment, and problem-solving to ensure effective operations. The salary is $41,600.00 plus mileage reimbursement. The candidate must be open to working non-traditional hours.

Requirements

Must be 21 years old or older
High School Diploma or equivalent
Must have a valid Driver’s license, vehicle, required automotive insurance 100,000/300,000 bodily injury and a good driving record.
Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.
Traveling throughout the community daily transporting youth, familiar with Duval/Nassau/Clay County and comfortable traveling over the bridges in Duval County.
Must be open and willing to work non-traditional work hours as well as on-call responsibilities.
Must be able to embrace working as a diverse team both effectively and respectfully with persons of any background, race, color, religion, sexual orientation, ability, national origin, or culture.
Provide excellent internal and external customer service.
Must possess good verbal, listening, and written communication skills.
The qualified candidate will follow a team concept and support agency goals.
Candidate must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, gender, gender identity, sexual identity, disability, religious, and racial backgrounds.

Responsibilities

Perform all work in a manner consistent with the National Youth Advocate Programs mission, values, and philosophies.
Travels daily to provide and support the provision of services to, and on behalf of, youth and families in compliance with organizational, contract, and regulatory requirements.
Facilitates the transportation for the youth and families in the community, including but not limited to familial visitation, medical, dental and/or mental health appointments daily.
Comply with any and all safety regulations for transportation of youth as established by National Highway Safety Transportation Board, Florida State Law, and other federal laws.
Communicates requests for changes to assigned tasks, including but not limited to, scheduled transportation or visitation facilitation on behalf of youth and families.
Ensures the visitation sites are conducive to enhancing the visitation experience for families and children; this includes having age-appropriate toys and supplies, as well as having a safe and sanitary space to visit.
Observe and documents visitation proceedings in an objective manner and without bias in accordance with the judicial system and NYAP guidelines.
Complete all required documentation for assigned tasks within designated time(s).
Establishes and maintains strong relationship with foster parents and families of origin.
Responsible to enforce the NYAP Visitation Agreement & Guidelines to include intervening or terminating the visit when behaviors violate the NYAP Visitation Agreement & Guidelines.
Ongoing and timely communication with Case Management staff in regards to any visitation challenges, concerns, violations and/or if a visit is terminated for any reason.
Will be expected to complete other tasks that support the daily operations of the case management program.