Family Support Specialist

African Community Housing and Development • SeaTac, WA

9h

About The Position

The Family Support Specialist will work closely with families receiving services through a variety of programs. The ideal Family Support Specialist is a member of the African Diaspora community and/or a case manager with experience working with a diverse community and can work in a culturally responsive way. This position will offer support to various education programs and families, so flexibility is key—and a breadth of experience would be preferable.

Requirements

• 2+ years’ experience working in social services, case management, education, social work, or related field
• Associate degree in communications, social work, education, or related field
• Excellent time management skills and ability to meet deadlines
• Strong verbal communication and writing skills
• Proficiency with software tools such as Microsoft Office
• Experience working respectfully with diverse communities, including non-English speakers
• Valid WA state driver’s license
• Acceptable results of a Motor Vehicle Record report at the time of hiring and periodically thereafter, and maintenance of minimum acceptable insurance coverages are required for this position
• National background check

Nice To Haves

• Bachelor’s degree in social work, psychology, nonprofit management, education, or related field
• Fluency in an African language, especially Somali, Amharic, Tigrinya, or Swahili
• Experience with Apricot or another case management database

Responsibilities

• Conduct holistic intakes with new participants
• Orient prospective participants about available services and determine eligibility as appropriate
• Provide interpretation services as needed
• Connect participants to services & resources both in and out of ACHD
• Mediate, problem-solve, and coordinate individualized services for participants
• Ensure services are documented and reported in accordance with agency and regulatory standards, as well as applicable grant requirements
• Participate in trainings when applicable
• Perform outreach to engage families along with the outreach team
• Transport students safely in ACHD transit vans to and from programs and field trips
• Work alongside the teacher to facilitate programming

Benefits

• medical
• dental
• life
• long-term disability insurance
• Employee Assistance Program (EAP)
• 401(k) retirement plan
• 11 paid holidays
• 10 sick days accrued monthly
• 15 vacation days accrued monthly

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree