Urgent Crisis Center Family Support Specialist (Full-time Evening)

Wellmore Behavioral Health•Waterbury, CT

5d•Onsite

About The Position

The Urgent Crisis Center (UCC) is a behavioral health urgent care center that provides crisis evaluation, de-escalation, and community coordination of care for children and youth experiencing a behavioral or psychiatric crisis. All evaluations, assessments, safety planning and initial recommendations for follow up care must occur within a 24-hour time period. All staff are required to work their assigned schedule but may be asked to shift/alter this in response to high workflow time periods. All family support specialists work a minimum of 2 agency observed holidays each calendar year. The Family Support Specialist within the Urgent Crisis Center provides direct support and service coordination to families of children and youth evaluated at the UCC. The Family Support Specialist utilizes strength-based, family-driven, youth-guided, culturally responsive principles to develop individualized engagement and support to families. The purpose of Family Support Specialist is to ensure that youth and parents/caregivers have a supportive experience within the clinic. The Family Support Specialist engages with the family from the time they walk in the door and guides them through the evaluation and discharge planning at the Urgent Crisis Center.

Requirements

Ability to maintain the utmost confidentiality of both agency and client matters.
Understand and display the clinical knowledge and expertise necessary to perform crisis intervention.
Display knowledge and expertise as it relates to the populations served by Wellmore, including bilingual and bicultural needs.
Capable of working as a part of a team and able to effectively communicate with both families and professionals (in writing and verbally).
Comfort with navigating and documenting within an electronic health records and use communication platforms, such as Microsoft Teams and Microsoft Outlook.
Willingness to work a flexible schedule that meets the needs of the UCC program.
Ability to display an understanding of the diverse cultural communities prominent in greater Waterbury, Danbury and Torrington communities.
Bachelor’s degree in a human service field (e.g., social work, marriage and family therapy, counseling, or psychology, etc.).
Skills necessary to meet the cultural and linguistic needs of the families to be served by the program.
Valid driver’s license, reliable transportation, and valid auto insurance.
CPR Certified.

Nice To Haves

Working knowledge of the greater Waterbury/Danbury/Torrington areas is preferred.
Bi-lingual (Spanish-English) is preferred.
Persons with a degree in an unrelated field or without a college degree may be considered if they have at least 3 years’ experience working with families and knowledgeable about community resources and services preferred.
Bi-lingual (Spanish English) may be required.
Experience with advocacy, special education services and policies, and work with children and families is preferred.
Parents of their own special needs’ children are encouraged to apply.

Responsibilities

Provides direct support and service coordination to families of children and youth evaluated at the UCC.
Utilizes strength-based, family-driven, youth-guided, culturally responsive principles to develop individualized engagement and support to families.
Ensures that youth and parents/caregivers have a supportive experience within the clinic.
Engages with the family from the time they walk in the door and guides them through the evaluation and discharge planning at the Urgent Crisis Center.
Maintains the utmost confidentiality of both agency and client matters.
Performs crisis intervention.
Works as a part of a team and effectively communicates with both families and professionals (in writing and verbally).
Navigates and documents within an electronic health records and uses communication platforms, such as Microsoft Teams and Microsoft Outlook.
Works a flexible schedule that meets the needs of the UCC program.
Displays an understanding of the diverse cultural communities prominent in greater Waterbury, Danbury and Torrington communities.
Works independently and as part of a team.