Family Support Specialist
About The Position
Family Support Specialist: Build the Bridge Between Families and the Systems They're Navigating at Brittany’s Place Youth Shelter. 180 Degrees believes families deserve clear answers, not confusion, when a young person's life intersects with the system. As a Family Support Specialist, you make sure youth, families, and community members can find real guidance, not red tape, when navigating child welfare, education, Safe Harbor, and the path toward stability. This role is part builder, part connector. You develop and maintain the online content, tools, and educational resources through website portals, mobile apps, and more that make critical information accessible to families connected to Runaway and Homeless Youth (RHY), Sexually Exploited Youth (SEY), and other system-involved youth programs. Every resource you build helps someone find their footing a little faster. This isn't just work behind a screen. You also provide direct, hands-on support to families connected to Brittany's Place Youth Shelter, building real relationships with caregivers, supporting communication during a youth's stay, and helping guide reunification or transition planning. That firsthand connection is what makes your resources actually work because they're built from real experience, not guesswork.
Requirements
- Minimum age: 21
- Bachelor’s degree in social work, social services, psychology, communications, public health, education, or a related field, and two years of experience working with families in crisis, youth or residential services, or navigating social service systems; an associate’s degree and relevant experience may be substituted on a year-for-year basis
- Experience navigating or supporting others through systems such as child welfare, education, mental health, juvenile justice, or Safe Harbor
- Experience using basic digital tools and platforms (website content, shared resources, or similar systems) and willingness to learn new platforms
- Valid driver’s license and insurance; dependable transportation for traveling to community partners and events; ability to drive Company vehicle without restrictions.
- Ability to clear a Department of Human Services background study
- Trauma-informed communication and family engagement
- Empathy, boundary-setting, and strengths-based support
- Ability to translate complex systems, services, and policies into clear, accessible, and practical information
- Ability to engage families from diverse cultural and socioeconomic backgrounds in a respectful, trauma-informed manner
- Ability to work both independently (developing content and resources) and collaboratively with program staff and external partners
- Ability to translate complex systems and information into clear, accessible, and user-friendly resources for diverse audiences
- Strong written communication skills, including experience developing educational materials, guides, or content for families, youth, or community members
- Ability to design and organize resources that are user-friendly and relevant to youth, families, and community members
- Service coordination, referral, and advocacy
- Strong understanding of trauma, adolescent development, family systems, and strengths-based approaches
- Ability to balance family needs with youth-centered safety and shelter policies
- Collaboration across teams and with external partners
- Organization, follow-through, and ability to manage multiple priorities
- Accurate and timely documentation
Responsibilities
- Develop and maintain accessible, high-quality educational content and tools across website portals, mobile apps, and other platforms
- Increase access to clear, practical guidance on shelter services, family engagement, and system navigation (child welfare, education, Safe Harbor, and beyond)
- Build genuine relationships with caregivers connected to Brittany's Place Youth Shelter
- Support communication and engagement between families and youth during a shelter stay
- Assist with reunification and transition planning in collaboration with the program team
- Use real family experiences and needs to continuously strengthen and inform resource development
Benefits
- Sign on Bonus of $600 (Half paid out at 3 months and other half at 12 months).
- Paid time off (PTO) starting at 18 days annually.
- Medical, Dental, FSA & HSA options
- Life, STD, LTD
- Employee Assistance Program
- 401K company match up to 4%
- 12 paid company holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
