Family Support Specialist - Manchester, NH

Waypoint•Manchester, NH

2d•Hybrid

About The Position

The Family Support Specialist role is part of the Healthy Families America Program in Manchester, NH. This full-time position focuses on partnering with expectant parents and families with young children through regular home visits. The specialist provides education, support, advocacy, and encouragement tailored to each family's unique strengths and goals. The role emphasizes building trust and relationships, meeting families where they are, and helping them build confidence as parents, celebrate milestones, navigate challenges, and connect with community resources. Collaboration with schools, healthcare providers, community agencies, and fellow team members is key. Reflective supervision and ongoing professional development are provided.

Requirements

Associate's degree required
Excellent verbal, written, and interpersonal communication skills.
Strong organizational skills with the ability to manage multiple families and priorities.
Ability to maintain accurate documentation and confidentiality.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Ability to work independently while collaborating as part of a supportive team.
Flexibility to meet families where they are, including home visits and occasional transportation assistance when appropriate.
Valid driver's license, reliable transportation, acceptable driving record, and required automobile insurance.
Successful completion of criminal and motor vehicle background checks.

Nice To Haves

Bachelor's degree in Social Work, Human Services, Psychology, Education, Early Childhood, or a related field preferred.
One to two years of experience in home visiting, parenting education, family support, infant/toddler development, or related services preferred.
Experience with Office 365 and SharePoint is a plus.

Responsibilities

Build Meaningful Relationships with Families: Conduct regular home visits using the Healthy Families America evidence-based model. Build trusting, strengths-based relationships with families through empathy, respect, and encouragement. Support healthy parent-child relationships and positive child development. Help parents identify goals, celebrate successes, and overcome challenges.
Empower Families Through Education and Support: Provide parenting education, child development information, and family support. Assist families in creating individualized goals and plans for success. Connect families with community resources, healthcare providers, schools, and social service agencies. Advocate for families while empowering them to confidently navigate systems independently.
Collaborate with Community Partners: Partner with medical providers, schools, early childhood programs, and community organizations to ensure coordinated support. Facilitate and participate in family group activities and events through the Manchester Family Resource Center. Work collaboratively with colleagues to ensure families receive comprehensive, coordinated services.
Support Program Excellence: Maintain timely, accurate, and confidential documentation. Complete assessments, service plans, and required program documentation. Participate in reflective supervision, staff meetings, and ongoing professional development. Help strengthen the program through collaboration, continuous learning, and quality improvement.

Benefits

Medical
Dental
Vision
Paid Family Medical Leave
Pet Insurance
Generous paid time off, including vacation, sick, personal time, and 10 paid holidays
Retirement savings plan with employer match
Generous mileage reimbursement
Half-Day Fridays during the summer
Ongoing training, educational assistance, and professional development
Opportunities for career growth across a wide variety of programs
Flexible, family-friendly work environment that values work-life balance
Supportive leadership that invests in your success