Family Support Specialist III

Urban Strategies, Inc. • St. Louis, MO

3h

About The Position

The Family Support Specialist III provides comprehensive family support services, coordination of community resources, and promoting economic self-sufficiency among residents. This role serves as a subject matter expert and team lead, supporting quality service delivery, data integrity, and outcomes while collaborating closely with the Family Support Manager to guide strategy and continuous improvement.

Requirements

• Bachelor's Degree or equivalent education/experience
• 5 years of nonprofit or human services experience.
• Valid driver’s license and access to a car for work.
• Ability to handle privileged information confidentially.
• Strong independent and teamwork skills.
• Availability for evening/weekend events and travel.
• Excellent verbal and written communication.
• Proficient in facilitating group processes.
• Strong organizational and time management skills.
• Data analysis for resident-driven program designs.
• Respect for confidentiality and cultural sensitivity.
• Proficient in MS Office Suite and other software.

Nice To Haves

• Master’s preferred.

Responsibilities

• Conduct resident intake, assessments, goal setting, and ongoing case management.
• Provide individualized support, referrals, and advocacy to promote family stability and economic self-sufficiency.
• Maintain strict confidentiality and comply with all privacy and data protection requirements.
• Coach and mentor family support staff to strengthen service quality and consistency.
• Serve as a resource for complex or high-risk cases and escalate issues as appropriate.
• Analyze data and develop strategies with the Family Support Manager.
• Provide resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship.
• Hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access.
• Supporting and promoting the development of the USI CDFI client base.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level