Family Support Specialist II

Urban Strategies, Inc.•New Orleans, LA

2d•Onsite

About The Position

The Family Support Specialist II is responsible for providing comprehensive case management, referral, and seamless coordination with community and supportive service activities that promote economic self-sufficiency for families, enhance quality of life for seniors and the disabled, and increase opportunities for residents. This position will work with a team of social workers, case managers, relocation and employment specialists, and other professionals to identify appropriate strategies and assist families under Choice Neighborhoods Implementation (CNI) Grant from the U.S. Department of Housing and Urban Development.

Requirements

Bachelor’s degree in social work, Sociology, Psychology or another relevant field.
A minimum of three years of work experience as a case manager, service connector, or other relevant direct practice with low-income households, experience with health services a plus.
Commitment to strengths-based and family-focused service planning; ability to understand program philosophies and place-based approach
Ability and commitment to handle privileged information in a professional and confidential manner
Ability to function as a team player in both internal and external relationships
Availability to attend evening and weekend functions as required
Possession of a valid driver's license and availability of automobile for work use
Strong verbal and written communication skills
Must be proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
Ability to manage multiple priorities in real time.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Strong organizational, planning and time management skills.
A strong sense of and respect for confidentiality involving both participants and fellow employees.
Must excel in fast-paced environment
Ability to work in a variety of settings with culturally diverse persons and communities with the ability to be culturally sensitive and appropriate.
The ability to work independently and with initiative, combined with skills for thriving in a team environment to achieve shared goals.
Computer proficiency in MS Office Suite (Advanced MS Excel), other commonly used software.

Nice To Haves

experience with health services a plus

Responsibilities

Conduct intake and assessments for residents for enrollment into the case management program.
Conduct home visits, office visits, and community site visits to collect information from residents.
Works with families to assess, develop, implement, monitor, and recommend modifications to Development Plans using a multidisciplinary process.
Utilize knowledge of the local community to assist residents with navigating a variety of social service organizations and public agencies.
Identify gaps in services, advocate on behalf of residents, coordinate and monitor service delivery for an assigned caseload. A caseload could consist of up to 100 individuals.
Maintain privacy and confidentiality of all household information given.
Enter and track all resident data within Urban's customized performance management system "LEARN" to document resident progress in real time.
Attend community supportive services meetings with critical partners and other social service entities.
Actively participate in Urban Strategies program meetings and other meetings related to the project.
Be available to occasionally work nights and/or weekends, and ability to travel up to 25 percent.
Performs a range of associated administrative functions, as appropriate, such as preparing administrative and programmatic reports and correspondence, and submitting billing/check request documentation, as required.
Perform miscellaneous job-related duties as assigned by management team.