Family Support Specialist I
About The Position
The Kentucky Department for Community Based Services (DCBS) is a multi-faceted agency that provides services and program to enhance the self-sufficiency of families; improve safety and permanency for children and vulnerable adults; and engage families and community partners in a collaborative decision-making process. DCBS seeks a Family Support Specialist who is driven to succeed in helping people and the vulnerable population. The Family Support Specialist will utilize the formal training provided to make eligibility determination for various public assistance programs. The employee is expected to perform at the highest quality to ensure services to the vulnerable citizens. This is a demanding position that requires maturity and self-discipline. The position you are applying for has access to or use of federal tax information (FTI) or meets the statutory definition of front-line staff. Therefore, applicants for this position in the Cabinet for Health and Family Services (CHFS) shall submit to a fingerprint-based criminal background check by the Department of Kentucky State Police and the Federal Bureau of Investigation.
Requirements
- Experience working with the public.
- Strong verbal and written communication skills.
- Good time management and organizational skills.
- The ability to work well under pressure.
- A willingness to work as part of a team.
Responsibilities
- Interviews clients for Basic Public Assistance programs.
- Gathers, completes and reviews required documentation needed.
- Participates in formal and on the job training and observing other staff.
- Track processing deadlines for timely case activity and case hearings.
- Learns to identify resources and appropriate referrals.
- Learns to operate computer terminals and personal computers, prepares and maintains case records.
- Enter case information into the computer.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
