Family Support Services Supervisor - LICSW

Integritus Healthcare•Greenfield, MA

22h•Onsite

About The Position

The Family Support Services Supervisor is a full-time, 40-hour per week position responsible for coordinating all aspects of patient social services, including social work, chaplaincy, and bereavement, as well as volunteer coordination and community outreach. This role involves establishing, implementing, and evaluating goals and objectives to meet and promote quality standards and contribute to the PVHPC mission and philosophy. The supervisor will oversee the Family Support Services Department, which includes the Volunteer Coordinator, Bereavement Coordinator, Chaplains, Social Workers, and Integrative Therapists. Key responsibilities include developing and implementing departmental objectives, policies, and procedures, ensuring services are delivered in accordance with the plan of care and regulatory standards, and coordinating care with other clinical service providers. The position also involves recruiting, orienting, evaluating, and managing the Family Support Services Team, and assuring proper documentation in clinical records. The supervisor will contribute to strategic planning, maintain knowledge of community resources, and assist patients and families in accessing them. They will also plan and implement educational programs for the team, attend IDT meetings, participate in quality improvement processes, monitor caseloads, and develop community outreach services. Administrator on-call responsibilities may be required, and the supervisor will maintain a manageable caseload.

Requirements

Minimum of two (2) years of experience in health care.
A graduate of a master’s program in social work accredited by the Council on Social Work Education.
Possesses and maintains current CPR Certification.
Current Massachusetts licensure: LICSW
Demonstrates good verbal and written communication and organization skills.
Ability to deal tactfully with patients, families, and the community.
Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
Demonstrated skills in family counseling and/or group facilitation.
Ability to solve problems, delegate responsibility, and encourage high-level performance from the Family Support Team.
Ability to understand and implement quality improvement processes.

Nice To Haves

Experience in hospice care is preferred.
Understand hospice philosophy and issues of death/dying.
Certification in a specialty field, such as family counseling, death and dying, preferred.
Knowledge of corporate business management, governmental regulations, CHAP standards, local and state resources, assistance programs, and Medicare/Medicaid preferred.

Responsibilities

Supervise and coordinate the Family Support Services Department under direct oversight of the Executive Director.
Develop and implement the objectives, policies, procedures, and job descriptions for the Family Supports Services Department.
Ensure that all Family Support Services are delivered consistently with the plan of care and in accordance with standards of practice.
Ensure compliance with all state, federal, and CHAP regulatory requirements.
Coordinate the implementation of improved work methods and procedures to ensure services are delivered in accordance with policy.
Ensure seamless care service delivery by providing oversight of the coordination of care with all clinical service providers.
Assist in recruiting, selection, orientation, evaluation, and directly manage members of the Family Support Services Team.
Coordinate and supervise the assessment, planning, implementation, and evaluation of the clinical care by members of the Family Support Team.
Assure proper documentation in clinical records complies with state, federal, and CHAP standards.
Provide leadership in strategic planning, including identifying opportunities for additional or improved services to address unmet customer needs.
Maintain a comprehensive working knowledge of the field of social work and share information with appropriate organizational personnel.
Maintain knowledge of PVHPC contractual relationships and ensure Family Support Services are delivered according to contractual provisions.
Maintain comprehensive knowledge of community resources and assist referral sources in accessing community resources should services not be provided by PVHPC.
Assist patients and families with practical needs related to or exacerbated by the terminal illness by helping them utilize community resources if needed.
Plan and implement in-service and continuing education programs to meet the development needs of the Family Support Services Team.
Attend and actively participate in weekly IDT meetings.
Participate in the PVHPC quality improvement process.
Monitor Family Support Services caseload, assign staff to new cases, review documentation for staff training and quality, maintain staff/caseload ratio, and ensure a timely response in meeting referral and client needs.
Coordinate and develop community outreach services and presentations.
Administrator on-call responsibilities as needed.
Maintains a manageable caseload.
Other duties as assigned.