Family Support Liaison - Emergency Dept
About The Position
Serves as an enterprise wide experience liaison, promoting a culture of exceptional experience for children and families. Under the direction of the Patient Care supervisor, maintains a supportive, informative, and comfortable environment for patients and their families. Provides information and resources within the emergency department and trauma center (EDTC) to support the needs of each patient and family, contributing to their wait experience. Will provide comfort care items and distractions to the patient and family. Supports the overall cleanliness of waiting room areas.
Requirements
- High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
- 1+ years customer service experience including conflict management situations
- Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment.
- Excellent customer service, communication, interpersonal, and prioritization skills are essential.
- Ability to work independently or as a team.
- Exudes confidence and finesse in stressful situations-effectively diffusing negativity.
- Effective interpersonal communication skills necessary to interact courteously and tactfully with patients, parents/families and members of health care team
- Ability to maintain positive communication skills during highly stressful situations in response to the needs of the patient and family and escalates issue when appropriate
- Demonstrates ability to value differences
- Knowledge of computer systems
Nice To Haves
- Experience within an Emergency Department
- Demonstrated experience with de-escalation
Responsibilities
- Serves as an enterprise wide experience liaison, promoting a culture of exceptional experience for children and families.
- Maintains a supportive, informative, and comfortable environment for patients and their families.
- Provides information and resources within the emergency department and trauma center (EDTC) to support the needs of each patient and family, contributing to their wait experience.
- Provides comfort care items and distractions to the patient and family.
- Supports the overall cleanliness of waiting room areas.
Benefits
- Dedicated solely to the health and well-being of children
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
