Family Support Community Specialist

Metropolitan Ministries•Tampa, FL

1d•Hybrid

About The Position

Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay since 1972. They are a grassroots, donor, and volunteer-fueled community nonprofit serving families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

Requirements

Associates Degree Social Work, Human Services, Psychology, Counseling, business or a related field required. Equivalent combinations of education, professional experience, and volunteer service in the social services field may be considered.
Candidates should possess experience working with individuals and families experiencing homelessness, housing instability, poverty, or other barriers to self-sufficiency.
Demonstrated knowledge of community resources, case management principles, and client assessment practices is preferred.
Must demonstrate a commitment to ongoing professional development by participating in relevant trainings, seminars, conferences, and continuing education opportunities to enhance knowledge, skills, and best practices related to homelessness prevention and supportive services.
Requires heart for ministry and comfort working with poor and homeless families.
Requires understanding of poverty, a high degree of maturity, strong interpersonal skills, and the ability to work with low socio-economic and diverse populations facing crises professionally and diplomatically.
Ability to work as part of a team within a multi-disciplinary framework.
Ability to manage other employees and volunteers.
Demonstrates high computer literacy with knowledge of Microsoft Word, Excel, and Teams.
Requires oral and written communication skills and the ability to write reports and conduct and participate in meetings.
Must demonstrate legal authorization to work in the United States.
Must pass required background pre-employment screening.
Must be willing to travel to designated partner sites and have reliable transportation.
Must be able to communicate effectively in English.

Nice To Haves

The ability to deescalate clients with heightened emotions is preferred.
Bi-lingual is a plus but not required.

Responsibilities

Conduct client assessments, determine eligibility, and provide resource navigation, referrals, and direct services in accordance with Metropolitan Ministries policies and program guidelines.
Administer prevention, diversion, financial assistance, and other approved support services while ensuring compliance with funding and program requirements.
Maintain accurate, timely, and confidential client records, case documentation, data entry, and reporting within HMIS and other required systems.
Deliver services in a compassionate, efficient, and mission-focused manner while maintaining effective client flow and stewardship of organizational resources.
Serve as the primary Metropolitan Ministries representative at assigned community locations, fostering positive relationships with clients, volunteers, and community partners.
Collaborate with internal teams and external partners to support outreach initiatives, targeted neighborhood strategies, community events, and resource coordination efforts.
Train, support, and coordinate volunteers to enhance service delivery and promote a positive client experience.
Monitor program activities to ensure alignment with approved budgets, grant requirements, organizational standards, and service objectives.
Support organizational initiatives, including holiday programs, special events, fundraising activities, and community engagement efforts.
Participate in Metropolitan Ministries’ events and holiday efforts including holiday tent registration and distribution. Participate in Bridge Builders and other fundraising events when needed.
Meet personal goals and actively contribute to the achievement of team and organizational targets/goals as stated on Strategic Plan. Support the team in other tasks as assigned.

Benefits

Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.
Preventative care is 100% covered (free) on all plans.
PTO is offered to full-time and part-time employees.
11 days of PTO and 10 paid holidays annually.
Option to participate in the 401K plan with employer match.
$15,000 in employee Life Insurance paid for by Metropolitan Ministries.
Employee Assistance Program
Option to participate in supplemental group insurance plans at affordable rates.
Tuition reimbursement program
Training and career development.
Discounted membership at the YMCA.