Family Support Case Manager

County of Alameda•San Leandro, CA

21h•Onsite

About The Position

Under general supervision, to perform specific-program, long-term case management in the Health Care Services Agency (HCSA) case management, care coordination, home visiting and/or family support programs and work collaboratively to provide a seamless system of services and support for clients in Alameda County; may also be responsible for, group facilitation, and a variety of community and health education activities, acts as a liaison between communities, agencies, and other resources, services and program staff; and to do related work as required. Case management is defined as sustained, in-person work with families over a period of nine months to two years.

Requirements

Possession of a Bachelor’s degree and two (2) years of experience working with clients with medical and social risk factors in a health care or social services setting.
Extensive knowledge of community and governmental services and resources.
Interest in working with multi-stressed and multicultural families and the communities in which they live.
Experience observing clients, recording information, conducting client interviews, implementing service plans.
Problem-solving techniques, handling crisis intervention matters, and using proper decision-making skills.
A strong desire to help others and the ability to establish trusting relationships.
Effective communication and interpersonal skills including reflective practice.
A sense of responsibility and the ability to manage time effectively.
Knowledge of and experience with interviewing techniques and methods including Motivational Interviewing.
Knowledge of Ten Essential Public Health Services.
Understanding of basic social needs, attitudes and behavioral patterns; the principles of counseling and health education, health promotion, disease prevention, and preventive health care.
Knowledge of community structures and dynamics and method of group facilitation.
Outreach experience and knowledge of, program development, implementation and evaluation.
Knowledge of computer database operation and basic data entry skills.
Ability to establish and maintain effective working relationships with clients, their families, professionals, para-professional and support staff in the department, outside agencies, schools and with the general public in a variety of ethnic and cultural communities.
Ability to communicate clearly and effectively, both orally and in writing with linguistic and cultural proficiency.
Ability to follow prescribed procedures and policies.
Ability to obtain and maintain accurate case information in electronic database format.
Ability to understand and accept differences in attitudes toward health problems resulting from medical, cultural, socio-economic and other factors.
Ability to understand the connections between social conditions (income/community economics, transportation, education, housing, incarceration) and individual and community health.
Ability to use knowledge to assist clients in accessing resources that address barriers.
Ability to analyze client activities and integrate appropriate program activities/services.
Ability to establish trust with families in order to obtain accurate personal, sensitive and confidential data from clients across ethnic and cultural lines.
Ability to research, prepare, and deliver preventive health presentations.
Ability to recognize the contributions of diverse opinions and perspectives.
Ability to incorporate ethical standards of practice into all interactions with individuals, organizations and communities.
Ability to communicate information to influence behavior and improve health.

Nice To Haves

Experience working with perinatal populations, families with children ages 0-21, and/or clients with a variety of medical and social risk factors.
Experience working with culturally and racially diverse families and communities with broad-based social and economic inequities.
Experience using a collaborative process to assess, recommend, plan for and provide comprehensive case management in clients’ homes or in the community.
Exceptional written, verbal and interpersonal communication skills, focused on developing an environment where diverse multidisciplinary team can work together to offer maximum services to Alameda County residents.
Seeks to understand client needs – actively seeks information to understand client circumstances, problems, expectations, and needs; verifies understanding.
Build and maintain professional, constructive and collaborative relationships with diverse communities, organizations, and local public and private service providers.
Generate relevant options for addressing problems/opportunities and achieving desired outcomes.
Effectively manage conflict; taking positive action to resolve conflict in a way that addresses the issue, dissipates the conflict, and maintains the relationship.
Experience interacting with clients and peers in a way that gives them confidence about your intentions and those of the organization.
Knowledge of, and familiarity with Windows based computer programs, online communication, telehealth and productivity platforms such as Teams and Zoom for Health, and electronic case management systems.

Responsibilities

Perform specific-program, long-term case management in HCSA case management, care coordination, home visiting and/or family support programs.
Work collaboratively to provide a seamless system of services and support for clients in Alameda County.
May be responsible for group facilitation, and a variety of community and health education activities.
Act as a liaison between communities, agencies, and other resources, services and program staff.
Conduct client interviews, implement service plans.
Handle crisis intervention matters, and use proper decision-making skills.
Assist clients in accessing resources that address barriers.
Analyze client activities and integrate appropriate program activities/services.
Establish trust with families in order to obtain accurate personal, sensitive and confidential data from clients across ethnic and cultural lines.
Research, prepare, and deliver preventive health presentations.
Incorporate ethical standards of practice into all interactions with individuals, organizations and communities.
Communicate information to influence behavior and improve health.

Benefits

Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
Employee Assistance Program
Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)
12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Catastrophic Sick Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1 st United Services Credit Union