Family Specialist
About The Position
The Family Specialist works with the CN Guidance FACT Team to deliver services to individuals diagnosed with severe mental illness whose needs have not been met through more traditional service delivery approaches. The role integrates dual-recovery treatment, family support, or vocational/employment training with the work of other team members, and includes assessment, service planning, case management, crisis intervention, and discharge planning. The position provides direct, telehealth face-to-face, and collateral services in the FACT Office or in the community. The specialist maintains timely, compliant case records; coordinates with other agencies and systems; supports recipient participation in treatment decisions; and uses supervision to strengthen practice and accountability. This role has a 35-hour work week and periodic pager coverage arranged in advance with the Team Leader or Assistant Team Leader.
Requirements
- Current New York State Driver's License.
- Clean DMV record.
- Proof of motor vehicle insurance.
- Demonstrated competency in substance abuse, family support, or vocational rehabilitation through at least one year of training and/or experience in integrated mental health and substance abuse assessment and treatment.
Nice To Haves
- A bachelor's degree or higher in social work, psychology, rehabilitation counseling, or a related field is preferred.
- Two years' experience working with the chronically mentally ill is recommended for master's-level candidates.
- Three years' experience working with the chronically mentally ill is recommended for bachelor's-level candidates.
Responsibilities
- Perform routine team duties and take lead responsibility for integrating dual-recovery treatment, family support, or vocational/employment training with the tasks of other team members.
- Provide assessment and service planning, quality assurance and improvement processes, utilization review, incident reporting, and coordination between FACT and other systems.
- Perform assessments, case management, crisis intervention, and discharge planning.
- Maintain case records and complete documentation on time and in compliance with federal, state, and agency regulations.
- Provide direct, telehealth face-to-face, and/or collateral services to recipients in the FACT Office or in the community where problems arise.
- Work a 35-hour work week and provide periodic pager coverage arranged in advance with the Team Leader or Assistant Team Leader as needed.
- Assist recipients in developing appropriate expectations from treatment.
- Strengthen recipients' ability to understand and use therapy and find resources after treatment through discharge planning and the termination process.
- Exchange information with other agencies when it benefits the recipient or supports regulatory compliance and service coordination.
- Use supervision to increase practice skills, improve services to recipients, and preserve accountability to the Agency.
- Facilitate sharing of applicable data with individuals to support partnered decision-making and keep clients informed of progress.
- Complete QI Training during onboarding and participate in refresher training as needed.
- Cultivate an inclusive culture that respects employees' individual strengths, views, and experiences.
- Follow safety protocols and procedures and demonstrate commitment to maintaining a safe work environment.
- Perform other duties as assigned.
Benefits
- Medical insurance, including a $0 deductible Platinum Plus Medical Insurance Plan with 90% employer-provided benefit.
- Dental insurance.
- Vision insurance.
- Flexible Spending Account.
- 403(b) retirement plan.
- Long-term and short-term disability coverage.
- Legal plan.
- Dependent Care Expense Account.
- Life insurance and supplemental life insurance.
- Pet insurance.
- Health Reimbursement Arrangement (HRA).
- Training programs, including a mentorship program.
- Employees may be eligible for Federal/Public Student Loan Forgiveness.
- Career growth and promotional opportunities.
- Employee perks and discounts, including Broadway shows.
- Five personal days, 10–20 vacation days, 12 sick days, and 12 company-paid holidays yearly.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
