Centralized Intake and Emergency Services Family Services Worker - Interim
About The Position
DCF Family Services is recruiting for an Interim Family Services Worker position at the Central Intake & Emergency Services Unit (CIES). CIES is a statewide child protection hotline that operates twenty-four hours a day, every day of the week, including holidays. The unit serves as child abuse reporting system for the State of Vermont and also handles after-hour emergencies related to child abuse and neglect, children in state's custody, delinquency and youth with behaviors beyond the control of their caretakers including coordination of HESOC work. Duties include: answer the child protection hotline and gather information from callers about alleged abuse or neglect; document reports of abuse and neglect in the state's reporting system; coordinate the division's after-hour emergency responses; provide guidance and support to District Family Services Workers deployed after-hours to conduct investigations and other responses to emergencies in the community, inform law enforcement about the laws, policies and procedures that govern child protection and youth justice, coordinate foster care and other placements for children in DCF custody; provide information and referral to foster parents and community agencies. All employees of the AHS perform their respective functions adhering to four key practices: customer service, holistic service, strengths-based relationships and results orientation. Work is under the supervision of supervisory staff, but with opportunity for individual discretion and judgment. The schedule once trained will be Tuesday, Wednesday, Friday day shift, Thursday 4p-midnight and every Saturday 8a-4p. Some of the regular business hour shifts may be done remotely after a training period and in accordance with the state's telework policies. Applicant must be willing to work some holidays as needed. This is an interim position with an end date of May, 2028.
Requirements
- Bachelor’s degree or higher in social work or related field.
- Associate’s degree in human services or related field AND twelve (12) or more months of experience in human services that includes any combination of the following: casework, crisis intervention, call center information and referral.
- Twelve (12) or more months working in the Family Services Division for the State of Vermont.
Responsibilities
- Answer the child protection hotline and gather information from callers about alleged abuse or neglect
- Document reports of abuse and neglect in the state's reporting system
- Coordinate the division's after-hour emergency responses
- Provide guidance and support to District Family Services Workers deployed after-hours to conduct investigations and other responses to emergencies in the community
- Inform law enforcement about the laws, policies and procedures that govern child protection and youth justice
- Coordinate foster care and other placements for children in DCF custody
- Provide information and referral to foster parents and community agencies
Benefits
- 80% State paid medical premium
- Dental plan at no cost for employees and their families
- 12 paid holidays each year
- Generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- State defined benefit pension plan
- Deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
