Family Services Supervisor (Extra-Help & Full-Time)

CalHR•Merced Los Banos or Atwater, CA

About The Position

Under direction, plans, organizes, directs, and supervises an assigned unit performing client services, including case management, initial and continuing eligibility determinations for public assistance, and development and implementation of service plans for employment and family self-sufficiency. The supervisor oversees Employment and Training Workers or Family Services Representatives who perform case management and recordkeeping, including generating warrants, notices of action, and benefits correspondence. The role also assists with developing and using automated case-management and records systems; supports personnel training and development; and develops community resources for employment and educational placements. The position reviews and interprets legislation and Welfare and Institutions Code provisions in the 17000 series, and develops and writes General Assistance regulations to comply with law and County policy. It also contributes to program policy, procedures, resource allocation, service delivery, and staff development. The classification may perform related work as required.

Requirements

One of the following experience qualifications: two years of full-time advanced journey-level experience as a Family Services Representative III; three years of full-time journey-level experience as a Family Services Representative II; three years of full-time journey-level experience determining eligibility for public assistance, preferably in an automated environment; three years of progressively responsible experience providing employment and training services for a community organization or public agency, preferably including lead or supervisory experience; or one year of experience comparable to an Employment and Training Worker III with Merced County.
Completion of 15 semester or 22 quarter college units in career planning, vocational guidance, principles of personality development, occupational testing and measurement, and counseling preparation. Six months of additional qualifying work experience may substitute for the required education.
Knowledge of employment preparation and training program rules; program development, monitoring, and evaluation; supervision, training, instructional methods, and staff evaluation; problem resolution and counseling; CalWORKs laws and procedures; governmental budgeting; public social-service program goals; departmental and community resources; public personnel administration and equal employment opportunity; interviewing and fact-finding; recordkeeping and business mathematics; community organization and employment development; California county social-services automated information systems; and Welfare and Institutions Code provisions in the 17000 series.
Ability to analyze case problems, evaluate staff efforts, and advise staff; explain laws and rules; counsel clients about employment and social barriers; operate complex interactive automated systems and peripheral equipment; communicate effectively orally and in writing in standard English; establish cooperative working relationships and use tact; represent CalWORKs programs effectively; prepare clear and accurate records and reports; organize schedules and manage time; work respectfully with people from diverse socioeconomic and cultural backgrounds; and interpret Welfare and Institutions Code provisions in relation to program regulations.
Operate a personal computer and modern office equipment, including repetitive hand and arm motions; use frequent hand-eye coordination; sit for extended periods when required; communicate in person and by telephone; analyze data and prepare reports; meet deadlines under stressful conditions; handle conflicting project deadlines; and maintain confidential information.
Possess integrity, initiative, dependability, good judgment, the ability to work cooperatively, and health consistent with performing the assigned duties. A medical examination may be required, and a background investigation may be required.
Applicants using education to meet the minimum qualifications must attach transcripts to their application. Applicants with foreign transcripts must provide an evaluation showing equivalent units; transcripts and evaluations may be unofficial, although official transcripts may be required upon appointment.
Must be authorized to work in the United States without visa sponsorship by the start date; the position is not eligible for visa sponsorship.
Candidates must complete the applicable examination and receive a minimum rating of 70% to obtain a position on the eligible list.

Responsibilities

Plan, assign, supervise, and evaluate staff performing public-assistance intake, ongoing case management, eligibility notices, employability and educational evaluations, assessments and reassessments, job placement, and related functions.
Conduct individual conferences and group in-service meetings about case status and problems, automated-system changes or issues, and changes to State and Department rules, regulations, directives, and policies.
Help develop integrated service-delivery approaches for public assistance and employment programs, customer service standards, self-sufficiency objectives, and staff development.
Recommend or initiate personnel actions, including promotions, transfers, discharges, and disciplinary measures.
Provide or ensure in-service training and staff development.
Help staff identify issues requiring referral to social services, employment services, outside agencies, or community resources.
Ensure staff properly apply computer file-match information.
Participate in planning, developing, and evaluating policies, procedures, and resource allocations, and write regulations.
Interpret and apply laws, rules, regulations, directives, and departmental policies and procedures for staff, clients, and the public; recommend revisions.
Address public groups to provide information about existing, new, or revised programs and systems.
Develop and revise the General Assistance regulation manual.
Analyze case problems, evaluate staff efforts, and consult with staff on solutions.
Explain laws and rules to staff, clients, and the public, and provide counseling to identify and remove employment and social barriers.
Represent CalWORKs programs in contacts with the public, service providers, community organizations, and government agencies.
Prepare and maintain accurate reports, statistics, and chronological records; complete special projects and organize work schedules.
Meet deadlines, resolve conflicts, respond to complaints, manage multiple priority projects, and maintain confidential information in accordance with legal standards and County regulations.
Train, evaluate, and supervise staff.