Family Services Specialist
About The Position
This position is responsible for the recruitment of children, verification of eligibility, parent orientation, referral of parents to community resources and local social services agencies, and updating children’s health records. The Family Services Specialist maintains child/family files and reference records and engages in mutually respectful, positive, goal-oriented partnerships with families to promote positive child and family outcomes. This role works closely with Content experts and Area Managers/Center Supervisors to assure timelines are met and supports CAPSLO’s mission and vision by creating inclusive and equitable environments for all eligible families to participate in the program. Applicants must be fluent in two or more languages, including at least one language that supports the needs of the program and community.
Requirements
- Fluent in two or more languages, including at least one language that supports the needs of the program and community.
- AA/AS Degree in Child Development, Social Science, Psychology, Human Development, Liberal Studies, or related field + 1 year of client casework/case management experience (Level II).
- BA/BS Degree in Child Development, Social Science, Psychology, Human Development, Liberal Studies, or related field + 1 year of client casework/case management experience (Level III).
- Experience in child recruitment, eligibility verification, parent orientation, community resource referrals, and maintaining children’s health records.
- A valid California driver’s license, a current DMV driving record, and proof of insurance may be required to fulfill job-related travel.
Nice To Haves
- Bachelor’s Degree is preferred (for Level II).
Responsibilities
- Recruit and enroll children into the program.
- Understand and adhere to program policies, confidentiality, privacy, and ethical practices.
- Orient parents to comprehensive services including Health, Nutrition, Education, Disabilities, Mental Health, Parent Engagement, and ERSEA.
- Support Migrant and Seasonal Head Start families, linking them with referral systems and community services.
- Serve as a liaison for referrals, ensuring services are beneficial and effective.
- Discuss the importance of coordinating health, social, and educational services for children's learning and family well-being.
- Assist families in finding health and dental care, encouraging involvement in the healthcare system.
- Participate in special health screenings and maintain accurate health records.
- Know local social services and community resources, including health, mental health, nutrition, parenting, financial literacy, education, enrichment, recreation, job training, and employment.
- Plan monthly local parent committee meetings with the Family Child Coordinator, providing support and encouragement.
- Support Parent Meetings by scheduling guest speakers, preparing agendas, and signing in attendees.
- Encourage parent participation in program and community events.
- Attend and participate in community collaborations.
- Maintain accurate documentation of services to families and children.
- Maintain knowledge of database programs (e.g., ChildPlus).
- Complete reports and follow-up as requested by Content experts and Area Manager/Center Supervisor.
- Transport parents and/or children to meetings, health and other service appointments, when necessary.
Benefits
- Comprehensive list of employee perks and benefits available at capslo.org/careers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
