Family Services Specialist - Processor (Telecommute)

Early Learning Coalition of Palm Beach County•Palm Springs, FL

19h•Remote

About The Position

The Early Learning Coalition of Palm Beach County is hiring a Family Services Specialist - Processor to advocate for families and maintain accurate family information in the Statewide Data System and Enhanced Field System (EFS). The role screens applicants for financial assistance and determines eligibility and enrollment for School Readiness, Voluntary Prekindergarten, CSC Scholarship, Head Start, and Early Head Start childcare programs. The position is telecommute, with a Palm Springs, Florida location requirement for the first 90 days. It is full-time, Monday through Thursday from 8:00 AM to 5:30 PM and Friday from 8:00 AM to 12:00 PM. Pay is up to $22.84 per hour, commensurate with experience.

Requirements

Bachelor's degree in Education, Early Childhood Education, Child Development, Human Services, Social Work, or a related field.
Two years of experience in eligibility determination, childcare enrollment processes, or CCR&R.
Strong customer service and communication skills.
Proficiency in Microsoft Office, including Excel and Word, and the ability to troubleshoot basic technology issues.
Training, education, and/or experience may substitute for certain minimum qualifications for current Family Services employees with at least two years of relevant experience at ELCPBC.

Nice To Haves

Technology proficiency with CRMs and cloud-based systems.

Responsibilities

Determine childcare eligibility through online application review.
Provide Child Care Resource & Referral (CCR&R) services.
Advocate for families and assess their needs through interviews; complete digital paperwork to maintain eligibility, transfer childcare providers, and terminate services.
Support families in completing the child developmental screening process.
Monitor processing queues to ensure applications, renewals, and case updates are completed within required timelines.
Respond to client and provider information requests within designated timeframes and in accordance with client confidentiality guidelines.
Maintain accurate information about families in the Statewide Data System and Enhanced Field System (EFS).
Screen applicants for financial assistance and perform eligibility determination and enrollment for School Readiness, Voluntary Prekindergarten, CSC Scholarship, Head Start, and Early Head Start childcare programs.