Family Services Specialist I/II
Oklahoma Human Services•Shawnee, OK
•$37,440 - $40,248•Onsite
About The Position
This is a full-time position in an office setting, Monday through Friday from 8:00 AM to 5:00 PM. The position is located in Shawnee, Oklahoma. The role involves occasional travel and requires a valid driver's license and maintained car insurance. Mandatory in-office training, including JumpSTARt Training at a regional facility, is required, with travel and lodging paid.
Requirements
- Level I: Two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; or an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
- Level II: A bachelor’s degree; or an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment or an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree; or two (2) years of experience as a Family Services Specialist.
- Must possess a valid driver's license and maintain required car insurance.
- Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility.
Nice To Haves
- Preference may be given to Work Ready Oklahoma (WRO) participants.
Responsibilities
- Greet clients in a professional and kind manner in an OKDHS retail space.
- Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
- Interview clients in an office setting or via phone.
- Manage a caseload.
- Compile data and complete documentation to determine eligibility.
- Make appropriate program referrals to community resources.
- Participate in individual and staff conferences.
- Must attend all mandatory training associated with the position.
Benefits
- Full State Employee Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
