Family Services Specialist I/II
About The Position
This position is for a customer experience specialist who can provide world class service to clients of Adult and Family Services. Responsibilities include interviewing and processing electronic applications and renewals for all AFS programs, interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks. Must also display excellent customer service skills, flexibility, and organization. This position does not maintain a permanent caseload. Provide first contact resolution for clients who prefer to conduct business through our contact center or online platforms.
Requirements
- Must possess a valid driver's license and maintain required car insurance.
- Level I: Two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
- Level II: A bachelor’s degree; OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment OR an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree; OR two (2) years of experience as a Family Services Specialist.
Nice To Haves
- Previous call center experience
- Bilingual
Responsibilities
- Interviewing and processing electronic applications and renewals for all AFS programs
- Interpreting and applying policy and procedures
- Providing clear documentation of casework
- Independently performing complex tasks
- Displaying excellent customer service skills, flexibility, and organization
- Provide first contact resolution for clients who prefer to conduct business through our contact center or online platforms
Benefits
- Full State Employee Benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
