Family Services Program Manager - School Age Program

City of Hampton•Hampton, VA

13h

About The Position

The City of Hampton is seeking an experienced and motivated School Age Program Manager to provide leadership and oversight for the day-to-day operations of its School Age Programs. This role involves managing program operations, staff, budgets, resources, and service quality, while also fostering strong partnerships to support high-quality before- and after-school care for children and families in Hampton.

Requirements

Requires any combination of education and experience equivalent to a bachelor's degree in social work, psychology, human services or a related field.
A minimum of three years of full-time equivalent experience in the operation and management of before/after school programs, financial accounting and budgeting experience, direct human services delivery, and training to include the supervision of others or closely related experience.
Must possess a valid driver’s license and must have and maintain a satisfactory driver’s record based on the City of Hampton’s criteria.
Must successfully pass a Child Protective Services Check and background checks related to the position before any offer of employment or promotion.
Requires effective communication with internal and external customers.

Nice To Haves

May require some travel.
May require working beyond a standard 40-hour work week to include evenings, weekends, and holidays.
The incumbent may be considered “essential personnel” during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.

Responsibilities

Lead the implementation and evaluation of School Age Program goals, policies, procedures, and services.
Supervise, coordinate, and support program staff, including Program Coordinators, Lead Facilitators, Site Leaders, Site Aides, and other team members.
Recruit staff, identify training needs, and promote professional development.
Assist with budget preparation, monitor expenditures, and oversee program resources.
Maintain quality assurance and continuous improvement efforts to enhance service delivery.
Develop collaborative relationships with community partners to strengthen before- and after-school services.
Analyze program data and statistics and prepare reports to support program planning and decision-making.
Ensure programs remain aligned with applicable laws, regulations, policies, procedures, and industry best practices.
Represent the department on committees, boards, focus groups, community events, conferences, and workshops.