Family Serv Liaison PR

LifeLink Careers•Guaynabo, PR

7d•Onsite

About The Position

The Family Services Liaison serves as a liaison between LifeLink and donor families and recipients. This position will manage services and facilitate interactions and responses with/to donor families, providing consistent documentation and follow through and will actively participate and identify educational/counseling resources for staff.

Requirements

Minimum of two years in a related LifeLink position and/or appropriate credentialing and experience which may include medical-related degree/certification or appropriate experience in a medical environment or family/social services field.
Effective written and verbal communication skills.
Proven communication skills in English, both written and verbal.
Ability to take initiative, multi-task, and meet deadlines with a growing degree of autonomy.
Ability to operate the computer, experience with Microsoft Office Suite. Specifically word processors, spreadsheets, and ability to produce documents utilizing Microsoft Word for Windows applications.
Professional appearance and demeanor.
Exercise discretion and deal with information in a sensitive and confidential manner.
A collaborator who thrives in a mission-first environment

Nice To Haves

Passionate about helping others and making a difference
Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality

Responsibilities

Follow the Family Correspondence Policies and Procedures which include; triage of phone calls, keeping current logs, coding, routing, and final follow-up correspondence/communication with donor/non-donor families and recipients to ensure favorable outcomes.
Manage the Medallion project to include; ensuring correspondence and medallions are sent to donor families within the desired time period.
Maintain donor family survey project, ensuring families receive survey within the desired time period and following up on requests by the donor families.
Work with the LifeLink Coordinators, keeping them informed of family requests as appropriate.
Act as liaison to transplant centers to assist in the coordination of donor family and recipient interactions.
Serve as a resource for Volunteer education in conjunction with, and as directed by Public Affairs.
Keeps an open line of communication with respective leadership on coordination of all aspects of the Family Services Program, meeting appropriate deadlines, documentation and quality assurance.
Continually review all processes applicable to the position to ensure quality assurance and identify areas for process improvement.
Establish and maintain various industry-specific counseling outlets and information for staff’s utilization/resource.
Provides and prepares additional detailed correspondence, reports, expense reports, presentations, etc. as needed.
Comply with departmental budget expectations and requirements.
Responsible for participating in quality assessment performance improvement (QAPI) activities for the OPO as outlined in the OPO Quality Assessment Performance Improvement Plan.
Participates in other assignments as directed.