Family Services Coordinator

City of Fort Lauderdale • Fl, FL

1d • Onsite

About The Position

This is responsible professional work of more than average difficulty assisting families in the preparation of cemetery arrangements through the selection and purchase of cemetery property, merchandise, services and arrangements. An employee in this class is responsible for performing a wide variety of duties relative to planning and coordinating contract administration of internment/burial activities. The Family Service Coordinator serves as a direct contact for client families during and after and the internment/burial services. The employee exercises considerable initiative and independent judgment in the performance of duties. Work is reviewed through observation, conferences with the employee, and by evaluation of feedback of performance and work product. This is a classified position covered by the Personnel Rules. This is a Management Category IV position which includes five (5) additional Management Vacation Days and a Vehicle Allowance of $120/month.

Requirements

• Bachelor’s Degree in Business or Public Administration, or related field.
• At least three (3) years of professional experience in cemetery or funeral home operations, contract administration, sales management or related field.
• Additional qualifying experience may substitute on a year-for-year basis for the required education.
• As public servants, employees may be required to work immediately before, during, and/or after an emergency.
• All employees must be available and able to work assigned shifts as determined by their Department Heads.

Nice To Haves

• If claiming Veterans' Preference, you must attach a copy of the DD214 Member 4 form (or other supporting claim documents) to your on-line application.

Responsibilities

• Completes documents required in connection with pre-internment procedures; and providing information to families regarding cemetery policies, procedures, Florida Statutes, available product lines and services, location and costs
• Meets with client families at the time of need or on a pre-arranged basis to ensure that they are presented with all options pertaining to internment, cemetery property and related merchandise, arrangements and services
• Provides “on-call” and weekend duty as scheduled and required.
• Assist families and walk-in customers in the design and sale of memorials, monuments, private estates and benches
• Provides cemetery tours and guides families that visit the cemetery to lot locations
• Complete required documents, ensures proper internment verification process, and conducts blind checks in compliance with all relevant state and industry regulations and in accordance with the City’s policies and procedures
• Adheres to pricing structures, completes all paperwork accurately and timely, and submits payments to the business office within required deadlines.
• Maintains positive and proactive communication with all external customers, team members, City Departments and Federal and State agencies to ensure a smooth service process for the family
• Schedules and conducts aftercare appointments to ensure client family satisfaction.
• Complies with all procedures when dealing with families including handling complaints, completing post-internment service activities and performing other duties necessary to ensure quality service levels.
• Plans, markets, and directs business opportunities with industry representatives to encourage businesses at the cemeteries, and the retention and/or expansion of business.
• Participates in the development of policies and procedures relating to applicable City and State requirements.
• Protects confidentiality of client family information, including names and addresses of client families and other related information in compliance with The Freedom of Information and Protection of Privacy Act (FIPPA)
• Attends services and visitations for client families to foster relationships, ensures excellent service and develops potential referrals.
• Makes presentations at the business location, client family homes and at public community events highlighting property, merchandise, services on an at-need basis and the benefits of pre-arranging property
• Generates reports pertaining to internment activities, burial trends and space availability of each cemetery location
• Conducts research and stays abreast of industry trends.
• Performs related work as required

Benefits

• five (5) additional Management Vacation Days
• A Vehicle Allowance of $120/month

What This Job Offers

• Job Type: Full-time
• Career Level: Manager