Family Services Associate

Pacific Clinics•Pasadena, CA

8d•Hybrid

About The Position

This position provides comprehensive support to families, helping them identify and achieve their goals through a family-centered case management approach. Responsibilities include guiding families in creating and implementing Family Partnership Agreements, conducting family needs assessments, and overseeing child files, enrollment applications, recruitment efforts, resources, and referrals. Additionally, this role assists in completing child health requirements and other necessary screenings and assessments. As part of the broader social services network coordinated by Head Start/Early Head Start, this position contributes directly to program goals. Reassignment of caseloads and/or center locations may occur as necessary to meet program needs.

Requirements

Associate degree required, Bachelor’s degree preferred in social work, human services, family services or a related field.
Per Head Start Performance Standards 1302.91(e), Child and Family Service Staff: Family services staff qualification requirements. Programs must ensure that staff who work directly with families on the family partnership process, and who were hired after November 7, 2016, have, within eighteen months of hire, at a minimum, a credential or certification in social work, human services, family services, counseling, or a related field.
Two (2) or more years of experience in social work, administration, or similar field.
Demonstrated understanding Head Start Performance Standards and local childcare licensing regulations.
Must have good verbal/written skills.
Ability to work within deadlines and maintain time management skills.
Demonstrated ability to work in Windows environment (including MS Office, Excel,) and database (COPA preferred).
Must maintain DOJ, FBI, and Child Abuse Index Clearance.
Must possess current Pediatric CPR and First Aid Certification.
Must possess a valid California driver's license, reliable transportation and maintain an insurable driving record under the Clinics' liability policy.

Nice To Haves

Bi-lingual preferred (Spanish, Armenian, Chinese, Mandarin)

Responsibilities

Works with parents to develop family partnership agreements and carry out follow up plans.
Participates in in-service, workshops, conferences, and college courses to enhance skills.
Recruits prospective families and assists with enrollment process. Monitors attendance and does follow up accordingly.
Serves as a case manager, collaborating closely with local agencies to connect families with essential services and resources within the community.
Assists with the completion of the child health screening, other required screenings and assessments and is familiar with referral requirements.
Submits referrals for children and families as needed and documents all follow-up actions in COPA.
While respecting family confidentiality, shares information with teachers to ensure coordinated services that meet the needs of individual children and families.
Provides health, safety, and family literacy activities to parents, as appropriate.
Collaborates with teachers and Family Child Care providers to encourage parent engagement, fostering opportunities for parents to participate as classroom visitors, volunteers, and active participants in family events.
Promotes effective community support for families by coordination and advocacy for services with community agencies.
Develops a working knowledge of community resources and partnership building in the community.
Refers families for emergency or crisis assistance.
Coordinates or refers families to opportunities for continuing education, employment training and other employment services through formal or informal networking in the community.
Arranges for education and other appropriate intervention including opportunities for families to participate in counseling or to receive information on mental health, child abuse and neglect and domestic violence.
Attends parent/teacher conferences, as requested.
Assists teaching staff with Parent Committee meetings, and other parent activities.
Assists families in making the transition into and out of the Early Head Start/Head Start Program.
Performs data entry functions as necessary to keep files up to date. Uses COPA database to maintain all child and family required information up to date and accurately.
Submits reports as needed and requested, such as monthly summary tracking reports, follows up with families to determine if services received through referral met their expectations and circumstances.
Maintains and provides data for the annual Program Information Report (PIR).
Attends all workshops and meetings as deemed necessary by the immediate supervisor.
Attends all required staff and parent meetings and activities.
Positively promotes Head Start in the community.
Exhibits patience and tact when communicating with children, families, staff, management, referral sources and the public.
Reports to work on time and maintains reliable and regular attendance.
Models Pacific clinics’ approach, mission and core values in all communication and correspondence.
Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers, and others.
Performs other duties as assigned