Family Service Representative

DSP Connections•Salem, OR

12h•Hybrid

About The Position

We are looking for an individual to join our Care Team. This position is primarily responsible for balancing relationships with County Service Coordinators, our clients, Families, and our DSPs. As a FSR you will oversee a caseload of clients. You will be primarily responsible for completing regular check-ins and directing their support needs.

Requirements

Minimum age: 18 years old
Minimum 1-year experience in the I/DD industry
High School Diploma or equivalent
Be cleared through a federal background check.
Ability to accept guidance and supervision.
Professional demeanor
Understanding our family's needs
Drive to help others
Attend Regular Team Meetings

Nice To Haves

flexible, charismatic, and “can-do” candidates to grow and change with us. Growth and change can include titles and responsibilities.

Responsibilities

Organize Client Supports
Develop support documents
Manage Crisis Situations
Checking/responding to emails/calls/texts daily
Completing client intakes
Regularly visiting clients/families within their homes
Ongoing communication with clients/families/Service Coordinator
Ongoing support and coaching to DSP's.
Review shift notes to ensure documentation of the following: ISP goals, ADL's/IADL's, Required tracking, any emergencies that require notifications to the county/brokerage,.etc.
Assist with training all DSPs on all client documents (ISP, Protocols, Safety plan, implementation strategy plans, and any other identified support documents/tracking, etc.)
Communicate with SC/PA of ongoing situations, changes of supports, challenges, etc.
Assist in maintaining DSPC in the Home Binder - refilling and collecting MARS, Behavior tracking sheets, blank IR's, etc.