Family Service Counselor (Sales)

Park Lawn Corporation • Columbia, TN

9h • Hybrid

About The Position

This position will be responsible for establishing a professional relationship with the client families to ensure all needs are met at the time of need or on a pre-need basis and all options pertaining to interment, cemetery property, and related merchandise and services exceeds the families’ expectations. Performs duties in a professional and caring manner with personal appearance, honesty, integrity and ethical business acumen. Provides tours and guides families to the cemetery lot location. Builds relationships, ensures excellent service and develops potential referrals while attending services and visitations for client families; schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals. Ensures compliance within state and industry regulations and in accordance with company policies and procedures by accurately completing required documents, insuring proper interment verification process and conducting random audits. Maintains strict adherence to pricing structures, meeting required timelines by submitting all contracts, required documents and payments to the Business Office. Reports to the Sales Manager all progress, completes and submits all required reports timely. Actively pursues the development of new prospects and community-based contacts by conducting presentations that highlight merchandise, services and the benefits of pre-need arranging at business locations, client family homes and public community events. Sustains positive communication and cooperation with all funeral homes, departments and team members to ensure a service that exceeds the family expectations. Consistently meets or exceeds company standards in revenue generation to maintain employment and benefits eligibility status. Protects confidentiality of company and client family information, including but not limited to sales and marketing programs, materials, names and addresses of client families and any additional related information. Participates in all required specific location and company training initiatives. Identifies and responds to all hazards at location and on grounds. Performs other duties as assigned.

Requirements

• Ability to read, write and speak English fluently.
• Demonstrated willingness to participate in growing market share through community involvement.
• Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.
• Valid state issued driver’s license in good standing and acceptable driving record.

Nice To Haves

• Four-year degree or equivalent combination of education, training and experience preferred.
• Prefer college degree or some college required.
• Proven track record of success in outside sales production strongly preferred.
• May require the possession (or ability to obtain) an insurance license as required by applicable state law.
• Bilingual is a plus.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred.

Responsibilities

• Provides tours and guides families to the cemetery lot location.
• Builds relationships, ensures excellent service and develops potential referrals while attending services and visitations for client families; schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals.
• Ensures compliance within state and industry regulations and in accordance with company policies and procedures by accurately completing required documents, insuring proper interment verification process and conducting random audits.
• Maintains strict adherence to pricing structures, meeting required timelines by submitting all contracts, required documents and payments to the Business Office.
• Reports to the Sales Manager all progress, completes and submits all required reports timely.
• Actively pursues the development of new prospects and community-based contacts by conducting presentations that highlight merchandise, services and the benefits of pre-need arranging at business locations, client family homes and public community events.
• Sustains positive communication and cooperation with all funeral homes, departments and team members to ensure a service that exceeds the family expectations.
• Consistently meets or exceeds company standards in revenue generation to maintain employment and benefits eligibility status.
• Protects confidentiality of company and client family information, including but not limited to sales and marketing programs, materials, names and addresses of client families and any additional related information.
• Participates in all required specific location and company training initiatives.
• Identifies and responds to all hazards at location and on grounds.
• Performs other duties as assigned.

Benefits

• Financial assistant programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees