Family Service Counselor - Inside Sales Representative

Carriage Services • Matthews, NC

1d • Onsite

About The Position

Family Service Counselor - Inside sales role with leads provided via walk-in traffic & inbound calls - Assists families with funeral selections and attends services - Honesty, Integrity, and Quality are at the heart of all we do - Top Family Service Counselors should earn six figure incomes Compensation Potential: $85,000 - $150,000 per year Job-Type: Full-Time Location: Forest Lawn East Cemetery 3700 Forest Lawn Drive Matthews, North Carolina 28104

Requirements

• High school diploma or equivalent required
• Valid driver�s license in good standing and acceptable driving record.

Nice To Haves

• some college or college degree preferred
• Proven track record of success in inside sales and outside sales production strongly preferred
• May require the possession (or ability to obtain) an insurance license as required by applicable law
• Bilingual speaking preferred

Responsibilities

• Establishes a professional relationship with client families to ensure that all needs are being met.
• Represents the company in a professional and caring manner.
• Provides tours and guides families that visit the cemetery locations.
• Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.
• Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.
• Develops new prospects and community-based contacts.
• Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.
• Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.
• Actively participates in all required location and company training initiatives.
• Reports all progress to the Sales Manager (or Unit Leader) as directed.
• Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals.
• Identifies and remedies all hazards at location and on grounds.
• Performs other duties as assigned.

Benefits

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED