Family Service Counselor - Inside Sales Representative

Carriage Services • Oklahoma City, OK

4d • Onsite

About The Position

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer. We are seeking a compassionate, motivated Family Service Counselor to guide families though one of the most meaningful decisions they will ever make – planning for their final arrangements. Our counselors provide both pre-need (advance planning) and at-need (immediate) support, educating families about their options while ensuring every detail is handled with care, professionalism, and dignity.

Requirements

• Compassionate, patient and service-minded
• Closer mindset – self-starter, prospecting, and teamwork.
• Coachable, goal-oriented, and motivated by both mission and results
• Strong communicator with the ability to guide families through sensitive decisions
• Organized and able to work independently
• Comfortable with a consultative sales environment
• Must have a valid driver’s license and reliable transportation
• May require the possession (or ability to obtain) an insurance license as required by applicable law

Nice To Haves

• Prior sales experience is helpful but not required – we provide training
• Bilingual speaking a plus

Responsibilities

• Educating families about the benefits of pre-planning funeral and cemetery arrangements
• Meet with at-need families (partnering with a licensed funeral director) to assist with service and cemetery selections.
• Conduct follow-up calls, outreach, and relationship building within the community
• Maintain accurate records and manage your sales pipeline
• Represent the funeral home and cemetery with empathy, integrity, and professionalism - Honesty, Integrity, and Service Excellence are at the heart of all we do
• Participate in community events, presentations, and workshops
• Work collaboratively with Family Service, Funeral Directors, Cemetery Grounds, and Leadership Teams
• Ability to make daily outbound calls, schedule appointments, and accurately maintain data in our CRM.
• Proactively generated leads through phone outreach, park ranging, door-to-door canvassing, community events, seminars, and lunch-and-learning programs using company-provided resources.

Benefits

• Comprehensive paid training
• $1,000 training bonus once you complete 8-weeks of training
• Top Sales Performers earn an all-inclusive trip for up to two.
• Supportive team environment
• Flexible schedule with operating hours
• Opportunities for advancement
• Leads provided with Walk-ins and Call-ins, plus opportunities to generate your own.
• Benefits package (medical, dental, vision, 401k with a match, PTO, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed