Family Service Assistant I

State of Delaware•Dover, DE

3d•Hybrid

About The Position

An incumbent in this class assists and supports the case management function by providing clerical assistance and routine services to clients such as transportation and appointment scheduling. This position requires statewide travel which may include driving at night or through adverse weather conditions. Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Requirements

Must possess a valid driver's license (not suspended, revoked, or cancelled, or disqualified from driving).
Coursework, training and/or work experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.

Responsibilities

Schedules appointments for clients and transports to required location (hospital, court, therapy session) provides coaching and assists client; provides support and encouragement to obtain desired outcome.
Provides office and telephone coverage in absence of case manager and refers problem to appropriate party.
Visits clients in a variety of environments such as home, school, observing behavior, and reporting to Case Manager.
Prepares and maintains a variety of records and forms required by case manager to provide the necessary services to the client.
Monitors behavior of child and parents on parental visits and insures safe interaction.
May interview and obtain basic information from clients such as dates of birth or social security numbers of family members.