Family Service Advisor

Service Corporation International•St. Petersburg, FL

3d•$50,000 - $100,000

About The Position

The Family Service Advisor serves client families by arranging cemetery services at need and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. Advisors build relationships with families and community members, identify family needs, explain service options, and follow through on inquiries and requests. They also coordinate with funeral directors, location managers, and other staff to provide seamless service and support families over time.

Requirements

High school diploma or equivalent.
One to two years of college, or equivalent education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Obtain and maintain an insurance license if required by state or province law.
Pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for leads for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location.
Network and build relationships in the community and with civic organizations.
Explain and present offerings to families served and referred families.
Track activity levels and maintain productivity.
Respond to client inquiries promptly and respectfully.
Listen and communicate honestly to understand families’ unique needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform procedures professionally and attentively.
Follow through on customer problems and requests.
Build trust-based relationships and seek referrals when appropriate.
Educate families about pre-planning and its benefits to help them protect family members, relatives, and friends.
Maintain continuity from at-need services through aftercare and future planning.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide high-quality service.
Review previous services and family contacts to prepare for current needs and sales opportunities.
Share family concerns with the SCI team.