Family Self-Sufficiency Program & Outreach Co

Housing Authority of Savannah•Savannah, GA

5d•$47,259 - $70,416•Hybrid

About The Position

The Family Self-Sufficiency Program & Outreach Coordinator is responsible for efficiently and effectively managing internal and external communication channels for the Housing Authority of Savannah’s (HAS) Family Self-Sufficiency (FSS) program. This role supports program growth, resident engagement, and strategic outreach. The position involves program planning, outreach development, participant recruitment, implementing and monitoring activities, and documenting and reporting program results. The Coordinator reports to the Director of Resident Services and is expected to work independently, balancing competing priorities and performing complex work accurately and in a timely manner without close supervision. The work is essential to the successful operation of the FSS program and affects other employees and residents throughout the housing developments and/or HCV program.

Requirements

A Bachelor’s degree, from an accredited college or university, in Business Administration, Public Administration, Accounting, Sociology, Psychology or a related field is required.
Three years of experience in public housing, Housing Choice Voucher (HCV) program, FSS program, case management and/or apartment management, or an equivalent combination of college course work and higher education (one year of relevant experience is equivalent to one year of relevant higher education and vice versa).
FSS Coordinator certification is required within first year of employment (training and testing will be at the HAS’ expense).
Comprehensive knowledge of pertinent HUD regulations on the FSS program and public housing management, and comprehensive knowledge of HAS’ policies and procedures.
Considerable knowledge of social work and resources available through community agencies.
Ability to address the public and present information in a clear, concise and convincing manner.
Ability to establish and maintain effective and courteous working relationships with other employees, residents, and community agencies and other resources that provide services.
Knowledge of general office practices and procedures, business English and basic mathematics.
Ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with participants, property owners and/or other employees.
Ability to complete complex and detailed tasks in a timely manner.
Ability to plan and prioritize duties.
Bondability.
Valid driver’s license, or must acquire one within 30 days of employment.
Eligibility to be covered under the Authority’s fleet auto insurance.

Responsibilities

Develops and implements outreach and communication strategies to promote FSS initiatives.
Supports strategic program growth initiatives by identifying opportunities to expand FSS enrollment and increase resident engagement across HAS Public Housing communities.
Coordinates internal and external communications for the FSS program, ensuring consistent messaging.
Creates and distributes newsletters, promotional materials, and program updates.
Manages social media accounts and engages residents/FSS participants online.
Organizes community events, workshops, and outreach activities, to enhance public awareness of FSS program.
Collaborates with FSS team to identify program improvements and develop new initiatives that strengthen resident participation and long-term program outcomes.
Coordinates the establishment and maintenance of the Program Coordinating Committee, governing board for FSS program, using various and appropriate agencies.
Processes resident FSS applications, screens applicants and determines eligibility.
Establishes and maintains contact with public and private community agencies that provide services and support to FSS program.
Coordinates HAS’ efforts with social, community and other public agencies that provides assistance to the FSS program.
Organizes and participates in informational meetings to educate residents about the benefits, expectations, and opportunities within the FSS program.
Conducts orientation to inform interested and selected participants about FSS program goals and objectives.
Conducts one-on-one interviews with FSS participants, prepares Contracts of Participation, prepares needs assessment (Individual Training and Services Plan), and makes referrals.
Sets up complete and accurate files, with all necessary participant-supplied documents and third-party verifications (or documentation of why third-party verifications are not present).
Compiles forms, reports, letters, etc., and establishes and maintains files on FSS participants and non-participants.
Assists in tracking and reporting program outcomes.
Supports grant writing and resource development efforts that strengthen FSS programming and expand supportive services for residents as needed.
Assists in preparing proposals and identifying partnerships for services as needed.
Supports the strategic development of Resident Services programming.
Performs other duties as assigned.